88 Vacatures voor Technical Support in de Nederland
Customer Support Specialist (Technical Support)
11 dagen geleden geplaatst
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As a **Customer Support Specialist (Technical Support)** , you will provide technical support to customers and distribution partners who purchase Automated External Defibrillator (AED) and mechanical CPR devices. More information about our amazing product portfolio can be found via this link: this customer-facing position, you'll become an expert and will provide solutions to incoming queries related to, for example, data and connectivity of the devices - by troubleshooting, analyzing and identifying the root cause of issues.
**What we are looking for:**
**Detail-oriented process improvers.** Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.
**Collaborative partners.** People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
**Dedicated achievers.** People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
**Key activities and accountabilities:**
+ Become a subject-matter-expert regarding Stryker AEDs/CPR devices and provide data/connectivity solutions & services in the assigned region.
+ Analyze, isolate and troubleshoot root causes of technical problems based on customer input.
+ Support account setup in the LIFELINK central and LIFENET system for Stryker's customers and distributors. You will also provide support for the transfer of data via WiFi and/or 3G interface for the AEDs.
+ Test data solutions related products in order to build and share knowledge with the Data Solutions Team.
+ Train the customer on the use of the product and complete all associated documentation to ensure device readiness.
**Requirements:**
+ Vocational education, Bachelor's degree or equivalent combination of education and relevant customer support and customer service experience.
+ **Fluent English & French/Dutch is required**
+ Minimum 1 to 3 year of experience in a customer service support or account management position. Experience interacting directly with customers at account and technical level is required.
+ Strong analytical skills and proficiency in Microsoft Office: Excel, PowerPoint. Experience in providing remote IT support is an advantage.
**Skills/competencies:**
+ Outstanding customer relationship management skills.
+ Strong communications skills.
+ Organizational skills: managing diverse projects and attending to deadlines.
+ Strong analytical skills to interpret data, understand customer needs and provide the appropriate support.
+ Process Management: ability to follow stated procedures as well as refine procedures where appropriate.
+ Ability to thrive in a dynamic environment.
+ Ability to adapt quickly and be patient.
**Must be able to come to the Stryker office of Maastricht one day per week.**
**What do we offer in return?**
We grow talent: we give you the opportunity to develop your career based on your strengths. Stryker is a career destination for engaged, passionate and talented people who are driven to seek the innovation, growth and opportunity that only we offer.
+ Team spirit & engagement: we have an international team in The Netherlands with more than 30 nationalities! We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.
+ Recognition of your performance: at our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.
+ Flat hierarchies and responsibility: through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks.
+ Competitive salary: with us, you will receive a competitive remuneration package with bonus opportunity, benefits as well as a pension plan.
+ Workplace flexibility: this position is based in our office in Maastricht (and flexible working setup with home office hours is offered)
Interested? Please submit your application in **English** .
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
It Technical Support Medewerker
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Installeren en configureren van systemen en software;
It Technical Support Medewerker
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Nieuwe apparatuurklaarmaken en zorgen voor een optimale werking voordat deze wordt ingezet;
Ondersteuning bieden opafstand bij netwerk- en verbindingsproblemen. Dit verwachten we van een support medewerker MBO ICT diploma of relevante werkervaring in IT-ondersteuning;
Ben jij de support medewerker die we zoeken?
Technical Support Engineer
23 dagen geleden geplaatst
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Do you love tackling puzzles? Do you live and breathe customer success? Are you a to-do list enthusiast? If so, we want you on our team! We're expanding our Mendix Customer Support team in Rotterdam, and we're looking for talented individuals like you to join us.
Why Join Mendix?
Our team thrives on multi-tasking, keeping up with the latest features and technologies while assisting our customers through support tickets. We value customer interactions, enjoy problem-solving, and take pride in resolving complex issues in a cloud-native world . Every day, we strive to enhance our customers' experience, improve our product quality, and elevate our support services. We excel when challenges are toughest, working diligently to identify root causes and solutions with passion and persistence.
Our Team Culture
We are an open and diverse team, bringing together varied backgrounds and talents. We are respectful, focused, and dedicated to providing exceptional services to our customers. If you're passionate about helping others and want to be part of a team that values collaboration and service excellence, Mendix is the place for you.
Please Note: We do not offer relocation support for this position.
Your Role in Driving Digital Innovation
+ Take ownership of platform and product issues, working independently with customers to resolve platform and application development/deployment issues.
+ Investigate, reproduce, and troubleshoot reported issues, identifying suitable solutions or root causes within our platform infrastructure and software;
+ Use cloud monitoring tools to analyze application and infrastructure logs, and correlate various performance metrics to identify root causes;
+ Manage all stakeholders by clearly communicating reported issues to the R&D team, Product Manager, and Customer Success Manager, ensuring effective cross-functional coordination;
+ Work with minimal supervision, making independent decisions with discretion;
+ Effectively manage your time, prioritizing daily tasks based on the severity of the problem and its business impact on the customer;
+ Set and maintain customer expectations by adhering to Service Level Agreements and prioritizing reported incidents;
Are You the Innovator We Need?
+ You are a high-energy professional who loves engaging with customers to solve their challenges;
+ Hold a B.S. in Information Systems, Engineering, Computer Science, or equivalent;
+ Have excellent communication skills, both written and verbal, in English.
+ Are passionate about technology have an interest in cloud infrastructure and strong problem-solving and analytical skills;
+ Are well-organized, flexible, and able to keep track of your tasks;
+ Have an understanding of and interest in programming languages, integration, relational databases, and/or cloud technologies (e.g., AWS, Azure);
+ Have experience in a customer-facing technical support or consultancy role, or other relevant work experience (preferred);
+ Can join us at our amazing Rotterdam office at least 2 days a week;
Does This Sound Like You?
If so, we'd love to hear from you! Share your CV and apply today to join our dynamic team at Mendix.
If you see a job description and think, "I'd be perfect for that" but your experience doesn't align perfectly with the qualifications - don't let that hold you back. We're always eager to hire talented, passionate candidates - so give it a try and apply.
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Job Family: R&D
Req ID: 5509b41f-0854-451c-b198-a4801adc5d4d
Technical Support Engineer
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Functieomschrijving
Locatie: Rotterdam.
Dit bedrijf in Rotterdam opereert in de technische sector en biedt wereldwijd ondersteuning aan klanten en collega's. Het bedrijf is gespecialiseerd in apparatuur voor maritieme toepassingen en streeft ernaar om hoogwaardige technische ondersteuning te bieden aan haar klanten. Werken bij dit bedrijf betekent dat je deel uitmaakt van een team dat zich richt op innovatie en klanttevredenheid. Je krijgt de kans om je vaardigheden verder te ontwikkelen en bij te dragen aan de groei van het bedrijf. Het bedrijf biedt een dynamische werkomgeving met ruimte voor persoonlijke ontwikkeling en initiatief. Daarnaast hecht het bedrijf veel waarde aan een goede balans tussen werk en privéleven, wat tot uiting komt in flexibele werkmogelijkheden en een aantrekkelijk arbeidsvoorwaardenpakket. Het salaris voor deze functie ligt tussen €3.200 en €.200 per maand, afhankelijk van ervaring en kwalificaties.
Wil jij in regio Rotterdam tot 200 verdienen als Technical Support Engineer? Solliciteer dan direct!
- Je registreert en behandelt technische supportvragen via telefoon en e-mail.
- Je volgt tickets op en zorgt voor correcte tijdregistratie.
- Je evalueert en sluit supporttickets af en draagt bij aan de kennisbank.
- Je biedt ondersteuning bij installatie en inbedrijfstelling op afstand.
- Je adviseert de verkoopafdeling en levert input voor trainingen.
- MBO-diploma in Elektrotechniek of Maritieme Technologie.
- Relevante ervaring met navigatie- en communicatiesystemen.
- Proactieve werkhouding en klantgerichte instelling.
- Goede beheersing van de Nederlandse en Engelse taal.
- Je woont in de EU en kunt volgens procedures werken.
- Maandsalaris tussen 200 en 200
- 25 vakantiedagen
- Reiskostenvergoeding
- De mogelijkheid om deels thuis te werken
- Een goede pensioenregeling
Technical Support Engineer
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Locatie: Almere.
Dit bedrijf is een internationale speler binnen de elektrische energiewereld en is gevestigd in Almere. Ze richten zich op de ontwikkeling van innovatieve producten en projecten die bijdragen aan een betrouwbaar en duurzaam elektriciteitsnet. Het bedrijf ontwikkelt producten zoals transformatorstations en laadpalen voor elektrische auto's, waarmee ze dagelijks vele huishoudens en bedrijven voorzien van energie. In Almere bevindt zich het hart van hun operaties, waar ze continu werken aan het verbeteren en uitbreiden van hun diensten. Deze organisatie biedt een dynamische werkomgeving waar innovatie en groei centraal staan.
Wil jij in regio Almere tot €4000 verdienen als Technical Support Engineer? Solliciteer dan direct!Functie-inhoud:
- Als Technical Support Engineer ben je verantwoordelijk voor het ondersteunen van laadoplossingen voor elektrische voertuigen.
- Je analyseert en lost technische vraagstukken op om de betrouwbaarheid te waarborgen.
- Je werkt samen met technische specialisten en partners om processen te verbeteren.
- Je helpt bij firmware-updates en het analyseren van bestanden.
- Je registreert en beantwoordt technische vragen van klanten en installateurs.
- Minimaal een afgeronde MBO-opleiding niveau 4 in Elektrotechniek, ICT of Mechatronica.
- Minimaal 2 jaar ervaring in een soortgelijke rol.
- Beschikbaarheid van minimaal 32 uur per week.
- Uitstekende beheersing van de Nederlandse, Duitse (pré) en Engelse taal.
- Hands-on en resultaatgerichte aanpak.
- Maandsalaris tussen €000 en 00
- 27 vakantiedagen + 13 ADV-dagen per jaar
- Gratis en onbeperkt toegang tot een online leeromgeving
- Gratis sportactiviteiten beschikbaar
- Pensioenopbouw bij PME Pensioenfonds
Technical Support Engineer
Vandaag
Taak bekeken
Functieomschrijving
Locatie: Almere.
Dit bedrijf is een internationale speler binnen de elektrische energiewereld en is gevestigd in Almere. Ze richten zich op de ontwikkeling van innovatieve producten en projecten die bijdragen aan een betrouwbaar en duurzaam elektriciteitsnet. Het bedrijf ontwikkelt producten zoals transformatorstations en laadpalen voor elektrische auto's, waarmee ze dagelijks vele huishoudens en bedrijven voorzien van energie. In Almere bevindt zich het hart van hun operaties, waar ze continu werken aan het verbeteren en uitbreiden van hun diensten. Deze organisatie biedt een dynamische werkomgeving waar innovatie en groei centraal staan.
Wil jij in regio Almere tot €4000 verdienen als Technical Support Engineer? Solliciteer dan direct! Functie-inhoud:
- Als Technical Support Engineer ben je verantwoordelijk voor het ondersteunen van laadoplossingen voor elektrische voertuigen.
- Je analyseert en lost technische vraagstukken op om de betrouwbaarheid te waarborgen.
- Je werkt samen met technische specialisten en partners om processen te verbeteren.
- Je helpt bij firmware-updates en het analyseren van bestanden.
- Je registreert en beantwoordt technische vragen van klanten en installateurs.
- Minimaal een afgeronde MBO-opleiding niveau 4 in Elektrotechniek, ICT of Mechatronica.
- Minimaal 2 jaar ervaring in een soortgelijke rol.
- Beschikbaarheid van minimaal 32 uur per week.
- Uitstekende beheersing van de Nederlandse, Duitse (pré) en Engelse taal.
- Hands-on en resultaatgerichte aanpak.
- Maandsalaris tussen €000 en 00
- 27 vakantiedagen + 13 ADV-dagen per jaar
- Gratis en onbeperkt toegang tot een online leeromgeving
- Gratis sportactiviteiten beschikbaar
- Pensioenopbouw bij PME Pensioenfonds
Wees de eerste die het weet
Over het nieuwste Technical support Banen in Nederland !
Technical Support Engineer
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Functieomschrijving
Locatie: Rotterdam.
Dit bedrijf in Rotterdam opereert in de technische sector en biedt wereldwijd ondersteuning aan klanten en collega's. Het bedrijf is gespecialiseerd in apparatuur voor maritieme toepassingen en streeft ernaar om hoogwaardige technische ondersteuning te bieden aan haar klanten. Werken bij dit bedrijf betekent dat je deel uitmaakt van een team dat zich richt op innovatie en klanttevredenheid. Je krijgt de kans om je vaardigheden verder te ontwikkelen en bij te dragen aan de groei van het bedrijf. Het bedrijf biedt een dynamische werkomgeving met ruimte voor persoonlijke ontwikkeling en initiatief. Daarnaast hecht het bedrijf veel waarde aan een goede balans tussen werk en privéleven, wat tot uiting komt in flexibele werkmogelijkheden en een aantrekkelijk arbeidsvoorwaardenpakket. Het salaris voor deze functie ligt tussen €3.200 en €.200 per maand, afhankelijk van ervaring en kwalificaties.
Wil jij in regio Rotterdam tot 200 verdienen als Technical Support Engineer? Solliciteer dan direct!
- Je registreert en behandelt technische supportvragen via telefoon en e-mail.
- Je volgt tickets op en zorgt voor correcte tijdregistratie.
- Je evalueert en sluit supporttickets af en draagt bij aan de kennisbank.
- Je biedt ondersteuning bij installatie en inbedrijfstelling op afstand.
- Je adviseert de verkoopafdeling en levert input voor trainingen.
- MBO-diploma in Elektrotechniek of Maritieme Technologie.
- Relevante ervaring met navigatie- en communicatiesystemen.
- Proactieve werkhouding en klantgerichte instelling.
- Goede beheersing van de Nederlandse en Engelse taal.
- Je woont in de EU en kunt volgens procedures werken.
- Maandsalaris tussen 200 en 200
- 25 vakantiedagen
- Reiskostenvergoeding
- De mogelijkheid om deels thuis te werken
- Een goede pensioenregeling
Technical Support Engineer
Vandaag
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Functieomschrijving
SUMMARY:
We are seeking a skilled and experienced Technical Support Engineer who will be responsible for visiting customer sites to install, troubleshoot, and maintain Cytek instruments as well as managing repair center operations. This role will support instrument repair and maintenance activities, with up to 60% travel within a defined territory. As a vital member of our service staff, you will be responsible for comprehensive support of instrumentation, including installations, operation, troubleshooting, repairs, preventive maintenance, and general maintenance. The ideal candidate will have a strong background in instrument repair, excellent attention to detail, and a commitment to delivering high-quality service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform essential duties and responsibilities satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Core responsibilities for this position include:
This position will provide both Repair Center and Field Support for cell analysis instrumentation, including installation, operation, troubleshooting, preventive maintenance, and general upkeep.
For Field Support:
- Installation, troubleshooting, maintenance, upgrading, and repair of flow cytometers and Cytek products with proficiency in a timely manner.
- Professionally managing the technical needs of customers while delivering service excellence.
- Identifying customer needs and contributing to improvements in Cytek products.
- Completing all business-related transactions including Field Service Reports, Instrument Qualification Reports, Parts Return Tags, etc. in a timely manner (usually within 48 hours) with high accuracy.
- Managing personal service spare parts inventory to ensure accuracy on a regular basis.
For Repair Center Operations:
- Accurately report and document all service activities using the company's CRM system.
- Oversee Repair Center operations and offer supplemental support within a designated geographic territory.
- Maintain and coordinate inventory of spare parts, returns, calibrated regional tools, demo instruments, and overall Repair Center logistics.
- Contribute to internal training programs by supporting both Basic and Advanced training for Field Engineers.
- Troubleshoot, maintain, upgrade, and repair flow cytometers and Cytek products with proficiency in a timely manner.
REQUIREMENTS & QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skill, and/or ability required:
- Minimum AA, AS, with a focus in electronics/mechanical or biology with 2 years field service experience or more than 5 years related experience. Bachelors' degree is preferable.
- 2-years’ experience troubleshooting and repairing Life Science equipment and/or integrated systems (software, optics, fluidics, electronics, etc.)
- Work experience with the repair or service of electrical or mechanical equipment is highly preferred.
- Proven experience in repairing and maintaining flow cytometers. Familiarity with various flow cytometry platforms is highly desirable.
- Have a basic understanding of biology as it relates to flow cytometry
- Demonstrating the ability to quickly learn new technologies and develop skills in troubleshooting intra-connected complex systems.
- Professional level English is a must – other European languages preferred.
- Proficiency in Microsoft Office Suite.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This is a full-time position, with occasional evening and weekend work required as job duties demand
- This job entails a moderate amount of traveling – up to 60% of the time. Individuals should be able to travel on commercial airlines, train, rental/leased cars to fulfill job duties
- Individuals should be able to lift 12-15kgs with ease and be able to work in a standing position for 4 hours at a time.
Cytek is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, genetic information, disability status, veteran status, or any other characteristic protected by law.
All the information collected is needed to consider your application for a job at Cytek Biosciences. If you want to know more about how we will process your information as part of our recruitment process check our Applicant Privacy Policy . Please note that our Applicant Privacy Policy is not supported for viewing on mobile devices. For optimal access, we recommend using a desktop device. Alternatively, you can contact us directly to request a copy of the Applicant Privacy Policy before proceeding with your application.
Technical Support Engineer
14 dagen geleden geplaatst
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Functieomschrijving
About BIQH :
BIQH Financial Data Services provides market data platforms for international financial institutions. Ensuring our clients that their financial market data is used and managed efficiently by our state of the art consolidated API. We are a fintech scale-up, and we have the ambition to become a major international player. Our primary focus is conquering Western-Europe in which you will have a key role. Find more information at
Are you interested in disrupting the world of market data? Do you know what it takes to scale up and further professionalize our development team internationally? Are you passionate about creating awesome products and solutions? Take a look at our job posting for a Technical Support engineer at a Dutch fintech company spreading its wings in Europe.
The position of the Technical Support Engineer at BIQH .
You will be part of our international operations team which consists of a group of 4 professionals. After BIQH welcomed a few new clients this year, it is the ideal moment to funnel our growth on our operations team.
Your tasks are diverse and include (but are not limited to):
Operations (80% of your time) Our philosophy is that everything we build should be API first. Everything within our platform is build on our GraphQL API Suite. As part of the operations team, you will be working with our products and helping our customers setup their market data infrastructure. Besides using the GraphQL API, major workflows are controlled by using Nifi, where you will setup workflows in. Our solutions are hosted within our own redundant datacenter setup, whereas you are made responsible for the smooth hosting of the products on our own platform. This includes, but is not limited towards maintaining, monitoring, upgrading our Microsoft Hyper-V datacenter with VM’s and Docker setup and OS Management (Linux and Windows) within our platform. You are not afraid to visit our datacenter from time to time in case required.
Support (20% of your time) Besides being part of the Operations team we also have customers who ask questions on the services we deliver to them. As part of the operations team, you will help in handling these questions and ensuring that we make our SLA that we agree with our customers.
Career growth opportunities :
As you will be working at a scale-up, our success is your success. We aim to be a non-hierarchical organization. However, career growth opportunities can arise, depending on the company’s growth.
Whom are we looking for as our new Technical Support engineer?
2+ years experience working in an IT operations environment.
Experience with Microsoft Hyper-V or comparable, hosting VM’s and Docker.
Experience with OS Management (Linux/Windows).
Experience in working in an agile environment, preferably familiar using tools like Confluence, Jira, Bitbucket/Git based flows.
Forward thinking and ambitious mindset.
Strong problem-solving skills and attention to detail.
Flexible and accurate in switching between different tasks and projects.
Experience with tools such as Teamcity and Octopus is a plus.
Experience with Nifi is a plus.
What we offer to our new Technical Support engineer
An exquisite compensation package, including participation in our Stock Appreciation Rights program.
Enjoy 27 paid days off.
Secure your future with pension benefits.
Grow with an education budget.
A unique opportunity to be part of a rapidly growing and dynamic fintech company.
Hybrid working possibilities. However, we would love to see you at the office in The Netherlands from time to time as well.
'Workation' possibilities at our Motivation Center located in the most beautiful location in Italy, Piedmont.