2 Vacatures voor Public Health Manager in de Nederland
Senior Director, Account Health Management EMEA
Amsterdam, Noord Holland
Palo Alto Networks
21 dagen geleden geplaatst
Taak bekeken
Functieomschrijving
**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
**Your Career**
As a Senior Director, Account Health Management, you will be a key leader within the Palo Alto Networks Global Customer Service (GCS) organization, responsible for leading the Account Health Team across EMEA. This high-impact role will focus on driving customer engagement and excellence for Palo Alto Networks' most strategic customers.
The Account Health Team comprises Service Delivery Leaders and Customer Success Managers. This team collectively acts as the Voice of the Customer, managing post-sale services engagements for these top-tier clients, leading services engagements to deliver value by driving adoption and consumption across the Palo Alto Networks' Security platform.
Your role will involve managing and mentoring this team, focusing on employee morale, development initiatives, and effectively driving success metrics and KPIs for both the managers and their teams. You will ensure your team effectively supports customers in maximizing the security and value of their investments in Palo Alto Networks products. Ultimately, you will contribute to the broader GCS mission of ensuring all customers are reliably deployed, fully adopted, technically healthy, and achieving value from their Palo Alto Networks investments.
This position requires a strategic mindset and the ability to effectively communicate and influence at senior levels, both internally within the organization and externally with customers. This includes engaging closely with key customer stakeholders such as CISOs, CIOs, CTOs, and leaders from security, network, cloud, and security operations teams within the world's largest and most well-known organizations. You will also need to build strong cross-functional interlocks and operating cadences with Sales, Product, and Technical Consulting teams in your Area.
**Your Impact**
**Team Leadership & Development:**
+ Manage and mentor a team of Service Delivery Leaders and Customer Success Managers
+ Foster team cohesiveness, focusing on employee morale and development initiatives to promote internal retention
+ Set team goals aligned with overall organizational objectives, and provide regular performance feedback to direct reports
+ Build a growth mindset-oriented culture that promotes diversity, continuous improvement, a sense of urgency, and customer outcomes
+ Inspire and attract top talent to your team
**Account Health Management & Customer Outcomes:**
+ Lead the Account Health Team to drive customer engagement and excellence for top-tiercustomers in the region
+ Act as a single accountable post-sales leader for customer outcomes, partner execution, and day-to-day post-sales execution and operations in your geography
+ Accountable for executive engagement, account health, and risk mitigation
+ Oversee customer planning, deployment, account-level reviews, and escalations
+ Maintain executive relationships and act as an escalation point to ensure stakeholder alignment and provide proactive, prescriptive advice for outstanding Customer Success
+ Handle all escalations, executive engagement, and at-risk account interventions
+ Drive success metrics and Key Performance Indicators (KPIs) to effectively manage Customer Account Health Managers and their teams
+ Track and report on customer success metrics, including net promoter score, customer satisfaction, service level agreements, and value realization
**Cross-Functional Collaboration & Business Leadership:**
+ Lead the communication channel into the business, manage business change, and drive process improvements
+ Partner with Sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals
+ Engage with Professional Services for implementations and extended expertise deployments
+ Partner with Sales and Product field leaders to drive adoption and retention
+ Engage and coordinate customer delivery across Palo Alto Networks teams, including Product Management, Engineering, and Support
+ Build strong cross-functional interlocks and operating cadences with Sales, Product, and Technical Consulting teams in your area
+ Ensure consistent application of global playbooks per product
+ Provide field feedback and interlock with Product/Engineering
+ Align with Support, which is globally owned but locally deployed
**Your Experience**
+ 10+ years of professional experience in a high-growth SaaS/Cloud Enterprise Organization or similar, including at least 5+ years in a leadership capacity
+ Demonstrated experience leading global direct/indirect teams of 10+ in customer success, professional services, and/or support organizations
+ Proven track record of managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction
+ Extensive customer-facing experience in senior roles, including the ability to effectively communicate and influence C-level executives and various levels of technical and non-technical depth within client teams
+ Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions
+ Experience leading teams to deliver large technology programs to strategic customers, with expertise in 2+ of the following areas: Network Security, Cloud Security, Product Development, Security Operations, or DevSecOps
+ Proven ability to work effectively in a highly matrixed and fast-growing organization, building strong working relationships across multiple functions and mediating conflict
+ A strategic mindset with P&L/Run the Business experience, capable of scaling operations, and strong operational, analytical, and problem-solving skills with a track record of driving transformational improvements
+ Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs
+ Proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success
+ STEM Bachelor's Degree required or equivalent experience; Master's degree preferred.
+ Client-focused program management expertise preferred
+ Skilled in customer success software (e.g., Gainsight, Salesforce, Smartsheet, Clarizen, Jira) preferred
+ Travel: Open to occasional travel according to the need for strategic customer engagement and on-sites, with a potential for up to 30% travel
+ Fluent English. Any additional European language will be a plus
**The Team**
Our Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
**Your Career**
As a Senior Director, Account Health Management, you will be a key leader within the Palo Alto Networks Global Customer Service (GCS) organization, responsible for leading the Account Health Team across EMEA. This high-impact role will focus on driving customer engagement and excellence for Palo Alto Networks' most strategic customers.
The Account Health Team comprises Service Delivery Leaders and Customer Success Managers. This team collectively acts as the Voice of the Customer, managing post-sale services engagements for these top-tier clients, leading services engagements to deliver value by driving adoption and consumption across the Palo Alto Networks' Security platform.
Your role will involve managing and mentoring this team, focusing on employee morale, development initiatives, and effectively driving success metrics and KPIs for both the managers and their teams. You will ensure your team effectively supports customers in maximizing the security and value of their investments in Palo Alto Networks products. Ultimately, you will contribute to the broader GCS mission of ensuring all customers are reliably deployed, fully adopted, technically healthy, and achieving value from their Palo Alto Networks investments.
This position requires a strategic mindset and the ability to effectively communicate and influence at senior levels, both internally within the organization and externally with customers. This includes engaging closely with key customer stakeholders such as CISOs, CIOs, CTOs, and leaders from security, network, cloud, and security operations teams within the world's largest and most well-known organizations. You will also need to build strong cross-functional interlocks and operating cadences with Sales, Product, and Technical Consulting teams in your Area.
**Your Impact**
**Team Leadership & Development:**
+ Manage and mentor a team of Service Delivery Leaders and Customer Success Managers
+ Foster team cohesiveness, focusing on employee morale and development initiatives to promote internal retention
+ Set team goals aligned with overall organizational objectives, and provide regular performance feedback to direct reports
+ Build a growth mindset-oriented culture that promotes diversity, continuous improvement, a sense of urgency, and customer outcomes
+ Inspire and attract top talent to your team
**Account Health Management & Customer Outcomes:**
+ Lead the Account Health Team to drive customer engagement and excellence for top-tiercustomers in the region
+ Act as a single accountable post-sales leader for customer outcomes, partner execution, and day-to-day post-sales execution and operations in your geography
+ Accountable for executive engagement, account health, and risk mitigation
+ Oversee customer planning, deployment, account-level reviews, and escalations
+ Maintain executive relationships and act as an escalation point to ensure stakeholder alignment and provide proactive, prescriptive advice for outstanding Customer Success
+ Handle all escalations, executive engagement, and at-risk account interventions
+ Drive success metrics and Key Performance Indicators (KPIs) to effectively manage Customer Account Health Managers and their teams
+ Track and report on customer success metrics, including net promoter score, customer satisfaction, service level agreements, and value realization
**Cross-Functional Collaboration & Business Leadership:**
+ Lead the communication channel into the business, manage business change, and drive process improvements
+ Partner with Sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals
+ Engage with Professional Services for implementations and extended expertise deployments
+ Partner with Sales and Product field leaders to drive adoption and retention
+ Engage and coordinate customer delivery across Palo Alto Networks teams, including Product Management, Engineering, and Support
+ Build strong cross-functional interlocks and operating cadences with Sales, Product, and Technical Consulting teams in your area
+ Ensure consistent application of global playbooks per product
+ Provide field feedback and interlock with Product/Engineering
+ Align with Support, which is globally owned but locally deployed
**Your Experience**
+ 10+ years of professional experience in a high-growth SaaS/Cloud Enterprise Organization or similar, including at least 5+ years in a leadership capacity
+ Demonstrated experience leading global direct/indirect teams of 10+ in customer success, professional services, and/or support organizations
+ Proven track record of managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction
+ Extensive customer-facing experience in senior roles, including the ability to effectively communicate and influence C-level executives and various levels of technical and non-technical depth within client teams
+ Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions
+ Experience leading teams to deliver large technology programs to strategic customers, with expertise in 2+ of the following areas: Network Security, Cloud Security, Product Development, Security Operations, or DevSecOps
+ Proven ability to work effectively in a highly matrixed and fast-growing organization, building strong working relationships across multiple functions and mediating conflict
+ A strategic mindset with P&L/Run the Business experience, capable of scaling operations, and strong operational, analytical, and problem-solving skills with a track record of driving transformational improvements
+ Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs
+ Proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success
+ STEM Bachelor's Degree required or equivalent experience; Master's degree preferred.
+ Client-focused program management expertise preferred
+ Skilled in customer success software (e.g., Gainsight, Salesforce, Smartsheet, Clarizen, Jira) preferred
+ Travel: Open to occasional travel according to the need for strategic customer engagement and on-sites, with a potential for up to 30% travel
+ Fluent English. Any additional European language will be a plus
**The Team**
Our Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Sorry, deze vacature is niet beschikbaar in jouw regio
0
Health & Wellbeing Manager - Sickness Case Manager
Amsterdam, Noord Holland
PVH Corp.
21 dagen geleden geplaatst
Taak bekeken
Functieomschrijving
**About Us:**
We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That's the Power of Us, that's the Power of PVH+.
One of PVH's greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH **here ( .
**The Team**
Within the People Experience and Services team, our mission is to deliver a seamless and standardized associate experience across EMEA, ensuring alignment with the company's broader goals of operational excellence and service quality. This position's team plays a key role in streamlining HR processes, eliminating duplication, and driving consistency across core areas such as Data, Payroll, Talent Acquisition, Associate Lifecycle, and Advisory services. The team works closely with HR Business Partners, the Community of Experts, and the People Strategy team, while also collaborating with global HR, Finance, and Communications to support regional scalability, automation, and associate satisfaction across EMEA.
**The Position**
As Manager, Health & Wellbeing, you will play a pivotal role in designing and implementing health and wellbeing strategies across the EHQ and broader EMEA region. This role is central to supporting the ER team's management of sickness and long-term absence cases, as well as driving proactive wellbeing initiatives that reduce risk and improve associate experience. You will act as a subject matter expert in wellbeing, providing guidance to HR and ER partners on complex cases, influencing policy development, and supporting a high-performing, healthy workforce.
**Key Responsibilities:**
- Wellbeing Strategy Execution: Design and implement health and wellbeing initiatives that align with ER strategy, driving proactive, sustainable health interventions.
- Sickness & Absence Case Management: Lead on complex sickness cases in collaboration with Occupational Health, Legal, and HR Business Partners, ensuring timely, fair, and compliant outcomes.
- Policy & Process Development: Contribute to the development and evolution of wellbeing-related policies and processes across EMEA, with a focus on consistency and legal compliance.
- Stakeholder Collaboration: Act as a key contact for HRBPs and managers, advising on the application of wellbeing principles within ER casework and contributing to cross-functional health strategies.
- Data-Driven Insights: Analyse trends in absence, occupational health referrals, and engagement data to identify risks and inform preventative strategies.
- Education & Awareness: Develop and deliver wellbeing campaigns and manager toolkits that promote mental health, resilience, and psychological safety in the workplace.
- External Partner Management: Manage relationships with external wellbeing providers and occupational health services to ensure high-quality support for employees and value for the business.
- Process Improvement: Identify opportunities to enhance wellbeing and sickness management processes, leveraging feedback, case reviews, and external benchmarking.
- Mentorship & Expertise: Serve as a subject matter expert for less experienced ER colleagues, providing input on complex health-related cases and sharing best practices.
- Support EMEA-Wide Collaboration: Work closely with other ER and HR teams across EMEA to ensure alignment in wellbeing standards, tools, and practices.
Note: Responsibilities include, but are not limited to, those listed above. The role may require additional tasks and duties as assigned to meet the needs of the department and organization.
**Measures of Success**
- Sickness & Absence Management: Timely and compliant resolution of complex absence cases.
Target: 95% of long-term sickness cases resolved within agreed timelines.
- Health Outcomes & Risk Reduction: Tangible improvements in health-related KPIs (e.g. absence rates, OH referrals). Target: Year-on-year reduction in long-term absence by 10%.
- Stakeholder Satisfaction: Strong engagement from internal partners (HR, ER, Occupational Health). Target: 85%+ satisfaction in ER stakeholder surveys.
- Wellbeing Engagement: Uptake and impact of wellbeing initiatives and tools. Target: Increased participation and awareness across EHQ with positive feedback scores.
- Process & Policy Alignment: Implementation of consistent wellbeing and absence standards across EMEA. Target: 100% alignment of key wellbeing processes across HR and ER teams.
- Compliance & Documentation: High standards of record-keeping and legal compliance in wellbeing-related ER matters. Target: 100% compliance in case audits.
**The Ideal Candidate**
The ideal candidate is an experienced leader with deep expertise in managing sickness and absence cases, employee wellbeing, and health-related policies, particularly in a corporate environment. The preferred candidate will have demonstrable experience in the following:
- Minimum 5-7 years of experience in Employee Relations, Occupational Health, Wellbeing, or related fields, with expertise in sickness management and wellbeing strategy.
Extensive knowledge of and experience with sickness management in the Netherlands
- Strong knowledge of local labor laws and sickness management regulations within EMEA.
- Experience managing long-term sickness cases and providing expert guidance on occupational health assessments.
- Proven ability to develop and update policies related to sickness management and employee wellbeing.
- Exceptional communication and problem-solving skills, with the ability to influence senior stakeholders.
- Experience working with external vendors (e.g., Occupational Health services, wellbeing providers) to ensure quality service delivery.
- Leadership skills, with experience mentoring teams or guiding less experienced colleagues.
- Fluency in English; additional European languages are a plus.
- Experience in retail, fashion, or consumer brands preferred.
At PVH, how we act is as important as what we do. Here are some key behaviors we expect from our people:
+ ENTERPRISE FIRST - we act in the best interests of PVH and its consumers beyond our own team, brand, region or market.
+ DRIVE CHANGE - we lead by example and are optimistic about change . We challenge the status quo but fully commit once a decision is made.
+ CREATE CLARITY - we are diligent in providing context and setting our priorities so we can be productive quickly.
+ INSPIRE TRUST - we create safe spaces for debate and deliver on what we promise so people can learn to depend on us.
+ TAKE ACCOUNTABILITY - we focus on work with the biggest business impact and give candid feedback to each other.
**Your Wellbeing is Our Priority**
In the heart of Amsterdam, PVH is home to the global headquarters of Tommy Hilfiger and the European offices of Calvin Klein.
+ **Wellbeing:** exclusive onsite gym and fitness classes, personal training, meditation studio, sports clubs, in-house physio, and receive access to our nutritional and wellbeing programs
+ **Campus:** extensive food and beverage offerings, top-notch restaurant, barista coffee bars, sky bar, monthly social events, weekly Thursday drinks, game nights, and campus-themed activities that will keep your social life busy
+ **Develop your career:** whether you lead a team or contribute your own expertise, everyone is a leader at PVH. PVH University curates and delivers training programs for you to continuously develop your professional and personal goals
+ **Be at the forefront:** stay closely connected to our brands, CALVIN KLEIN and TOMMY HILFIGER, and be a part of seasonal market launches, sample sales and receive employee discounts!
Check out our Amsterdam Campus here. ( Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential._
DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.
We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That's the Power of Us, that's the Power of PVH+.
One of PVH's greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH **here ( .
**The Team**
Within the People Experience and Services team, our mission is to deliver a seamless and standardized associate experience across EMEA, ensuring alignment with the company's broader goals of operational excellence and service quality. This position's team plays a key role in streamlining HR processes, eliminating duplication, and driving consistency across core areas such as Data, Payroll, Talent Acquisition, Associate Lifecycle, and Advisory services. The team works closely with HR Business Partners, the Community of Experts, and the People Strategy team, while also collaborating with global HR, Finance, and Communications to support regional scalability, automation, and associate satisfaction across EMEA.
**The Position**
As Manager, Health & Wellbeing, you will play a pivotal role in designing and implementing health and wellbeing strategies across the EHQ and broader EMEA region. This role is central to supporting the ER team's management of sickness and long-term absence cases, as well as driving proactive wellbeing initiatives that reduce risk and improve associate experience. You will act as a subject matter expert in wellbeing, providing guidance to HR and ER partners on complex cases, influencing policy development, and supporting a high-performing, healthy workforce.
**Key Responsibilities:**
- Wellbeing Strategy Execution: Design and implement health and wellbeing initiatives that align with ER strategy, driving proactive, sustainable health interventions.
- Sickness & Absence Case Management: Lead on complex sickness cases in collaboration with Occupational Health, Legal, and HR Business Partners, ensuring timely, fair, and compliant outcomes.
- Policy & Process Development: Contribute to the development and evolution of wellbeing-related policies and processes across EMEA, with a focus on consistency and legal compliance.
- Stakeholder Collaboration: Act as a key contact for HRBPs and managers, advising on the application of wellbeing principles within ER casework and contributing to cross-functional health strategies.
- Data-Driven Insights: Analyse trends in absence, occupational health referrals, and engagement data to identify risks and inform preventative strategies.
- Education & Awareness: Develop and deliver wellbeing campaigns and manager toolkits that promote mental health, resilience, and psychological safety in the workplace.
- External Partner Management: Manage relationships with external wellbeing providers and occupational health services to ensure high-quality support for employees and value for the business.
- Process Improvement: Identify opportunities to enhance wellbeing and sickness management processes, leveraging feedback, case reviews, and external benchmarking.
- Mentorship & Expertise: Serve as a subject matter expert for less experienced ER colleagues, providing input on complex health-related cases and sharing best practices.
- Support EMEA-Wide Collaboration: Work closely with other ER and HR teams across EMEA to ensure alignment in wellbeing standards, tools, and practices.
Note: Responsibilities include, but are not limited to, those listed above. The role may require additional tasks and duties as assigned to meet the needs of the department and organization.
**Measures of Success**
- Sickness & Absence Management: Timely and compliant resolution of complex absence cases.
Target: 95% of long-term sickness cases resolved within agreed timelines.
- Health Outcomes & Risk Reduction: Tangible improvements in health-related KPIs (e.g. absence rates, OH referrals). Target: Year-on-year reduction in long-term absence by 10%.
- Stakeholder Satisfaction: Strong engagement from internal partners (HR, ER, Occupational Health). Target: 85%+ satisfaction in ER stakeholder surveys.
- Wellbeing Engagement: Uptake and impact of wellbeing initiatives and tools. Target: Increased participation and awareness across EHQ with positive feedback scores.
- Process & Policy Alignment: Implementation of consistent wellbeing and absence standards across EMEA. Target: 100% alignment of key wellbeing processes across HR and ER teams.
- Compliance & Documentation: High standards of record-keeping and legal compliance in wellbeing-related ER matters. Target: 100% compliance in case audits.
**The Ideal Candidate**
The ideal candidate is an experienced leader with deep expertise in managing sickness and absence cases, employee wellbeing, and health-related policies, particularly in a corporate environment. The preferred candidate will have demonstrable experience in the following:
- Minimum 5-7 years of experience in Employee Relations, Occupational Health, Wellbeing, or related fields, with expertise in sickness management and wellbeing strategy.
Extensive knowledge of and experience with sickness management in the Netherlands
- Strong knowledge of local labor laws and sickness management regulations within EMEA.
- Experience managing long-term sickness cases and providing expert guidance on occupational health assessments.
- Proven ability to develop and update policies related to sickness management and employee wellbeing.
- Exceptional communication and problem-solving skills, with the ability to influence senior stakeholders.
- Experience working with external vendors (e.g., Occupational Health services, wellbeing providers) to ensure quality service delivery.
- Leadership skills, with experience mentoring teams or guiding less experienced colleagues.
- Fluency in English; additional European languages are a plus.
- Experience in retail, fashion, or consumer brands preferred.
At PVH, how we act is as important as what we do. Here are some key behaviors we expect from our people:
+ ENTERPRISE FIRST - we act in the best interests of PVH and its consumers beyond our own team, brand, region or market.
+ DRIVE CHANGE - we lead by example and are optimistic about change . We challenge the status quo but fully commit once a decision is made.
+ CREATE CLARITY - we are diligent in providing context and setting our priorities so we can be productive quickly.
+ INSPIRE TRUST - we create safe spaces for debate and deliver on what we promise so people can learn to depend on us.
+ TAKE ACCOUNTABILITY - we focus on work with the biggest business impact and give candid feedback to each other.
**Your Wellbeing is Our Priority**
In the heart of Amsterdam, PVH is home to the global headquarters of Tommy Hilfiger and the European offices of Calvin Klein.
+ **Wellbeing:** exclusive onsite gym and fitness classes, personal training, meditation studio, sports clubs, in-house physio, and receive access to our nutritional and wellbeing programs
+ **Campus:** extensive food and beverage offerings, top-notch restaurant, barista coffee bars, sky bar, monthly social events, weekly Thursday drinks, game nights, and campus-themed activities that will keep your social life busy
+ **Develop your career:** whether you lead a team or contribute your own expertise, everyone is a leader at PVH. PVH University curates and delivers training programs for you to continuously develop your professional and personal goals
+ **Be at the forefront:** stay closely connected to our brands, CALVIN KLEIN and TOMMY HILFIGER, and be a part of seasonal market launches, sample sales and receive employee discounts!
Check out our Amsterdam Campus here. ( Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential._
DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.
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