14 Vacatures voor Office Support in de Nederland

Teammanager Office Support

1012 Amsterdam, Noord Holland YER

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YER zoekt een strategische en hands-on Content Lead die verantwoordelijk is voor de contentstrategie, content creatie en distributie. YER zoekt een strategische en hands-on Content Lead die verantwoordelijk wordt voor de contentstrategie, content creatie en distributie. In deze rol leid je een team van content creators en creatieve specialisten (DTP Specialist, Design Specialist, Videographer en Editor/Copywriter) en ben je de drijvende kracht achter de zichtbaarheid en impact van het merk YER op digitale platformen, onze eigen website en in email communicatie. Je ontwikkelt en implementeert een strategisch plan voor YER’s bestaande en toekomstige content kanalen en homepage met als doel merkzichtbaarheid, klantbinding en loyaliteit en verhogen van conversie Content Planning & Creatie:
Je stelt een contentkalender op en creëert, in samenwerking met je team en externe partners, hoogwaardige content (tekst, video, visuals) die aansluit bij de doelgroep Je geeft leiding aan de DTP Specialist, Design Specialist, Videographer en Editor/Copywriter en zorgt ervoor dat zij optimaal samenwerken om hoogwaardige content te produceren Je ontwikkelt met het team relevante email content en verhoogt hiermee de click through rates van de emails en journeys Data & Optimalisatie:
Je analyseert prestaties van content, experimenteert met nieuwe formats en optimaliseert campagnes op basis van data en trends Interne Stakeholder Management:
Je werkt nauw samen met marketing, recruitment en sales om content en campagnes af te stemmen op bedrijfsdoelen Over het bedrijf Sluit je aan bij een merk dat zichzelf voortdurend opnieuw uitvindt in de wereld van talent en organisatie. Na 10 jaren van exponentiële organische groei heeft YER onlangs enkele succesvolle M&A trajecten afgerond, met nog meer spannende acquisities in het vooruitzicht. Ondersteund door private equity zijn wij op koers 2025 af te sluiten met een omzet van meer dan 500 miljoen euro met ongeveer 5.Een enthousiast en creatief marketingteam binnen een ambitieuze werkomgeving Minimaal 4 jaar ervaring in content management en content creatie Ervaring met teammanagement en het aansturen van creatieve professionals Ervaring met META (Facebook & Instagram), LinkedIn en andere platforms en je hebt kennis van de nieuwste trends en algoritmes Basiskennis van Photoshop, Première Pro en andere tools is een plus Analytische mindset:
je weet hoe je data gebruikt om content te verbeteren en engagement te verhogen Karen Bausch | Managing Consultant |
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Tijdelijke Data Entry Medewerker

Helmond, Noord Brabant Start People

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Functieomschrijving

Vacaturebeschrijving

Wat je gaat doen

Als tijdelijke data entry medewerker speel je een belangrijke rol in het verwerken en controleren van gegevens die essentieel zijn voor onze dienstverlening. Tijdens de eerste twee dagen word je ingewerkt, zodat je de technische details en onderdelen goed leert herkennen. Daarna ga je zelfstandig aan de slag met het invoeren en controleren van gegevens, waarbij jouw nauwkeurigheid en oog voor detail het verschil maken.

Wat ga je doen:

  • Invoeren, verwerken en controleren van gegevens in ons systeem.
  • Verzamelen van informatie uit formulieren, documenten en databases.
  • Controleren op juistheid en volledigheid van ingevoerde gegevens.
  • Samenwerken met collega's om processen soepel te laten verlopen.
  • Bijdragen aan een efficiënte en foutloze administratie.
Wat we je bieden

Ontdek wat wij jou te bieden hebben:

  • Een salaris tussen €2574,91 en €768,72 bruto per maand op basis van een fulltime dienstverband.
  • Tijdelijk contract tot en met september 2025.
  • Een werkweek van 32 tot 40 uur.
  • Een vakantietoeslag van 8,33% en 25 vakantiedagen.
  • Reiskosten vergoeding van 23 per km met max. Van 20 km enkele reis.
Functie-eisen

We zoeken een nauwkeurige en leergierige data entry medewerker die snel nieuwe systemen oppakt en graag bijdraagt aan een gestructureerde werkomgeving.

  • Je werkt nauwkeurig en hebt oog voor detail.
  • Je bent bekend met computersystemen.
  • Je beheerst de Nederlandse taal in woord en geschrift.
  • Je kunt gegevens invoeren, verwerken en controleren.
  • Je bent beschikbaar voor een tijdelijke functie tot september 2025.
Over het bedrijf

Bij ons bedrijf in Helmond draait alles om het verbeteren van de kwaliteit van leven. Met onze zorgproducten en diensten maken we het verschil door betaalbaarheid en toegankelijkheid te combineren met een menselijke aanpak. Onze kernwaarden – duurzaamheid, inclusiviteit en klantgerichtheid – vormen de basis van alles wat we doen.

Wat ons uniek maakt, is onze focus op authenticiteit en diversiteit. Wij geloven we dat je het beste presteert als je jezelf kunt zijn. We stimuleren samenwerking en respect, en bieden een inclusieve werkomgeving waar iedereen zich gewaardeerd voelt.

Salarisomschrijving

€257 1 - 68.72 monthly

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Data Entry medewerker tijdelijk

Helmond, Noord Brabant Start People

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Functieomschrijving

Vacaturebeschrijving

Wat je gaat doen

Als tijdelijke data entry medewerker bij ons bedrijf in Helmond draag je direct bij aan het soepel laten verlopen van onze administratieve processen. Je werkt in een team dat zich inzet voor het verbeteren van de kwaliteit van leven door middel van toegankelijke en betaalbare zorgproducten. In deze tijdelijke rol tot en met september 2025 krijg je de kans om jouw nauwkeurigheid en oog voor detail in te zetten voor een efficiënte en foutloze administratie.

Wat ga je doen:
  • Invoeren, verwerken en controleren van gegevens in ons systeem.
  • Verzamelen van informatie uit formulieren, documenten en databases.
  • Controleren op juistheid en volledigheid van ingevoerde gegevens.
  • Bijdragen aan een gestructureerde en foutloze administratie.
Wat we je bieden

Wij bieden jou:

  • Een salaris tussen €2574,91 en €768,72 bruto per maand op basis van een fulltime dienstverband.
  • Tijdelijk contract tot en met september 2025.
  • Een werkweek van 24 tot 40 uur.
  • 8,33% vakantietoeslag en 25 vakantiedagen per jaar.
  • Reiskostenvergoeding van 23 per km (max. 20 km enkele reis).
Functie-eisen

We zoeken een nauwkeurige Data Entry Medewerker met een leergierige instelling.

  • Je werkt nauwkeurig en hebt oog voor detail.
  • Je bent bekend met computersystemen.
  • Je beheerst de Nederlandse taal in woord en geschrift.
  • Je kunt gegevens invoeren, verwerken en controleren.
  • Je bent beschikbaar tot en met september 2025.
  • Je bent in bezit van een rijbewijs.
Over het bedrijf

Bij ons bedrijf in Helmond draait alles om het verbeteren van de kwaliteit van leven. Met onze zorgproducten en diensten maken we het verschil door betaalbaarheid en toegankelijkheid te combineren met een menselijke aanpak. Onze kernwaarden – duurzaamheid, inclusiviteit en klantgerichtheid – vormen de basis van alles wat we doen.

Wat ons uniek maakt, is onze focus op authenticiteit en diversiteit. Wij geloven we dat je het beste presteert als je jezelf kunt zijn. We stimuleren samenwerking en respect, en bieden een inclusieve werkomgeving waar iedereen zich gewaardeerd voelt.

Salarisomschrijving

€257 1 - 68.72 monthly

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Data Entry Clerk - German, AGI-Data Services

Den Haag, Zuid Amazon

24 dagen geleden geplaatst

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Description
AI is the most transformational technology of our time, capable of tackling some of humanity's most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.
We are looking for those candidates who just don't think out of the box, but make the box they are in 'Bigger'. The future is now, do you want to be a part of it? Then read on!
Key job responsibilities
- Maintain and follow strict confidentiality as customer privacy is our most important tenet
- Work with a range of different types of data including, but not limited to: text, speech, audio, image, and video
- Deliver high-quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software, as part of Amazon's commitment to developing and deploying AI responsibly.
- Demonstrate proficiency in generating high quality human insight data across a range of modalities, inclusive of text, image video and audio.
- Capable of making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks.
- Eye for detail and ability to pivot from one category of requirement to another instantaneously.
- Demonstrate support on daily operational deliverables for multiple task types assigned to you and the team
- Analyze root causes, identify error patterns, and propose solutions to enhance the quality of labeling tasks and their outputs.
- Responsible for identifying day-to-day process and operational issues in Standard Operating Procedure, tools and suggest changes to unblock operations
- Demonstrate ownership in floor support to clarify internal queries during execution on need basis
A day in the life
We are looking for a ML Data Associate (MLDA) to undertake the task of foundational labeling functions, such as dialogue evaluation on speech, text, audio, video data.
Your ability to concentrate, multi-task and your high attention to detail helps you deliver high-quality work as well as maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information. You will be a part of a diverse team with the shared vision of improving customers' lives with practical, useful generative AI innovations. An inner drive, individuality, and a creative mind are extremely beneficial.
Basic Qualifications
- An Associate's Degree or related work experience
- CEFR C1+ or equivalent fluency in German language
- Written and spoken knowledge of English is essential (CEFR B2+)
- Strong business writing skills with ability to create reports, proposals, and professional correspondence
- Advanced reading comprehension with ability to analyze complex business documents
- Developed analytical thinking and structured problem-solving capabilities
- Strong ability to interpret and implement detailed instructions across various projects
- Proficient research skills with experience gathering and synthesizing information from multiple sources
- Proven attention to detail in managing complex tasks and documents
Preferred Qualifications
- Bachelor's degree in a relevant field
- 2+ years of professional work experience with demonstrated task execution ability
- Proven capacity to leverage open-source resources effectively for comprehensive research purposes
- Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
- 2-3 years project coordination or management experience (for support functions teams)
- Experience managing stakeholder relationships across departments
- Advanced proficiency in Microsoft Office Suite and common business applications.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Data Entry Clerk with Dutch (Part-Time), AGI-Data Services

Den Haag, Zuid Amazon

6 dagen geleden geplaatst

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Functieomschrijving

Description
Note: This position is for part-time employment.
AI is the most transformational technology of our time, capable of tackling some of humanity's most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.
We are looking for those candidates who just don't think out of the box, but make the box they are in 'Bigger'. The future is now, do you want to be a part of it? Then read on!
Key job responsibilities
- Maintain and follow strict confidentiality as customer privacy is our most important tenet
- Work with a range of different types of data including, but not limited to: text, speech, audio, image, and video
- Deliver high-quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software, as part of Amazon's commitment to developing and deploying AI responsibly.
- Demonstrate proficiency in generating high quality human insight data across a range of modalities, inclusive of text, image video and audio.
- Capable of making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks.
- Eye for detail and ability to pivot from one category of requirement to another instantaneously.
- Demonstrate support on daily operational deliverables for multiple task types assigned to you and the team
- Analyze root causes, identify error patterns, and propose solutions to enhance the quality of labeling tasks and their outputs.
- Responsible for identifying day-to-day process and operational issues in Standard Operating Procedure, tools and suggest changes to unblock operations
- Demonstrate ownership in floor support to clarify internal queries during execution on need basis
A day in the life
We are looking for a Data Entry Clerks to undertake the task of foundational labeling functions, such as dialogue evaluation on speech, text, audio, video data.
Your ability to concentrate, multi-task and your high attention to detail helps you deliver high-quality work as well as maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information. You will be a part of a diverse team with the shared vision of improving customers' lives with practical, useful generative AI innovations. An inner drive, individuality, and a creative mind are extremely beneficial.
Basic Qualifications
- An Associate's Degree or related work experience
- CEFR C1+ or equivalent fluency in Dutch language
- Written and spoken knowledge of English is essential (CEFR C1+)
- Strong business writing skills with ability to create reports, proposals, and professional correspondence
- Advanced reading comprehension with ability to analyze complex business documents
- Developed analytical thinking and structured problem-solving capabilities
- Strong ability to interpret and implement detailed instructions across various projects
- Proficient research skills with experience gathering and synthesizing information from multiple sources
- Proven attention to detail in managing complex tasks and documents
Preferred Qualifications
- Bachelor's degree in a relevant field
- 2+ years of professional work experience with demonstrated task execution ability
- Proven capacity to leverage open-source resources effectively for comprehensive research purposes
- Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
- 2-3 years project coordination or management experience (for support functions teams)
- Experience managing stakeholder relationships across departments
- Advanced proficiency in Microsoft Office Suite and common business applications.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Data Entry Clerk with Dutch, Artificial General Intelligence Data Services

Den Haag, Zuid Amazon

11 dagen geleden geplaatst

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Functieomschrijving

Description
AI is the most transformational technology of our time, capable of tackling some of humanity's most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.
We are looking for those candidates who just don't think out of the box, but make the box they are in 'Bigger'. The future is now, do you want to be a part of it? Then read on!
Key job responsibilities
- Maintain and follow strict confidentiality as customer privacy is our most important tenet
- Work with a range of different types of data including, but not limited to: text, speech, audio, image, and video
- Deliver high-quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software, as part of Amazon's commitment to developing and deploying AI responsibly.
- Demonstrate proficiency in generating high quality human insight data across a range of modalities, inclusive of text, image video and audio.
- Capable of making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks.
- Eye for detail and ability to pivot from one category of requirement to another instantaneously.
- Demonstrate support on daily operational deliverables for multiple task types assigned to you and the team
- Analyze root causes, identify error patterns, and propose solutions to enhance the quality of labeling tasks and their outputs.
- Responsible for identifying day-to-day process and operational issues in Standard Operating Procedure, tools and suggest changes to unblock operations
- Demonstrate ownership in floor support to clarify internal queries during execution on need basis
A day in the life
We are looking for a Data Entry Clerks to undertake the task of foundational labeling functions, such as dialogue evaluation on speech, text, audio, video data.
Your ability to concentrate, multi-task and your high attention to detail helps you deliver high-quality work as well as maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information. You will be a part of a diverse team with the shared vision of improving customers' lives with practical, useful generative AI innovations. An inner drive, individuality, and a creative mind are extremely beneficial.
Basic Qualifications
- An Associate's Degree or related work experience
- CEFR C1+ or equivalent fluency in Dutch language
- Written and spoken knowledge of English is essential (CEFR C1+)
- Strong business writing skills with ability to create reports, proposals, and professional correspondence
- Advanced reading comprehension with ability to analyze complex business documents
- Developed analytical thinking and structured problem-solving capabilities
- Strong ability to interpret and implement detailed instructions across various projects
- Proficient research skills with experience gathering and synthesizing information from multiple sources
- Proven attention to detail in managing complex tasks and documents
Preferred Qualifications
- Bachelor's degree in a relevant field
- Proven experience with demonstrated task execution ability
- Proven capacity to leverage open-source resources effectively for comprehensive research purposes
- Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
- Proven project coordination or management experience (for support functions teams)
- Experience managing stakeholder relationships across departments
- Advanced proficiency in Microsoft Office Suite and common business applications.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Logistiek Administratief Medewerker | Business Office Assistant | Berkel en Rodenrijs

Berkel En Rodenrijs, Zuid 24/7 Drive

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Vacaturebeschrijving

Als Logistiek Administratief medewerker  ben jij de onmisbare schakel binnen het distributiecentrum. Je ondersteunt de dagelijkse processen en zorgt dat alle administratieve werkzaamheden soepel verlopen.

Jouw taken:

  • Urenregistratie van medewerkers bijhouden en controleren;
  • Werktijden van 07:00 tot 16:00 (uitloop mogelijk tot 17:00); 
  • Route settlement uitvoeren en documentatie verwerken;
  • Facilitaire diensten ondersteunen waar nodig;
  • Maandafsluiting voorbereiden en verwerken;
  • Retour PO's maken en administratief afhandelen;
  • Overige administratieve werkzaamheden ter ondersteuning van het team;
  • Indien nodig assisteren in het magazijn wanneer de administratieve taken zijn afgerond;
  • Werken in overleg tussen 32 en  40 uur per week, met flexibele werktijden;

Over de werkgever

Wat wij bieden

  • Bruto maandsalaris van €3385 op basis van fulltime dienstverband;
  • Minimaal 6 maanden gegarandeerd werk in een stabiel familiebedrijf;
  • 25 vakantiedagen + 8,33% vakantiegeld;
  • STIPP+ pensioenregeling vanaf de start van je dienstverband;
  • Geen weekenddiensten en vaste werktijden;
  • Werkzekerheid in een stabiel en groeiend bedrijf;
  • Mogelijkheid om te sparen voor 24/7 Drive merchandise;
  • Een prettige en collegiale werksfeer;

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Wees de eerste die het weet

Over het nieuwste Office support Banen in Nederland !

Logistiek Administratief Medewerker Business Office Assistant Berkel en Rodenrijs

2651 AA Berkel En Rodenrijs, Zuid 24/7 Drive

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permanent
Vacaturebeschrijving Als Logistiek Administratief medewerker ben jij de onmisbare schakel binnen het distributiecentrum. Je ondersteunt de dagelijkse processen en zorgt dat alle administratieve werkzaamheden soepel verlopen.

Jouw taken:
  • Urenregistratie van medewerkers bijhouden en controleren;
  • Werktijden van 07:00 tot 16:00 (uitloop mogelijk tot 17:00);
  • Route settlement uitvoeren en documentatie verwerken;
  • Facilitaire diensten ondersteunen waar nodig;
  • Maandafsluiting voorbereiden en verwerken;
  • Retour PO's maken en administratief afhandelen;
  • Overige administratieve werkzaamheden ter ondersteuning van het team;
  • Indien nodig assisteren in het magazijn wanneer de administratieve taken zijn afgerond;
  • Werken in overleg tussen 32 en 40 uur per week, met flexibele werktijden;
Over de werkgever Wat wij bieden

  • Bruto maandsalaris van €3385 op basis van fulltime dienstverband;
  • Minimaal 6 maanden gegarandeerd werk in een stabiel familiebedrijf;
  • 25 vakantiedagen + 8,33% vakantiegeld;
  • STIPP+ pensioenregeling vanaf de start van je dienstverband;
  • Geen weekenddiensten en vaste werktijden;
  • Werkzekerheid in een stabiel en groeiend bedrijf;
  • Mogelijkheid om te sparen voor 24/7 Drive merchandise;
  • Een prettige en collegiale werksfeer;

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Assistant Front Office Manager

Amsterdam, Noord Holland Marriott

5 dagen geleden geplaatst

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Functieomschrijving

**Additional Information**
**Job Number** 25133237
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Amsterdam Airport Hotel and Conference Center, Schiphol Boulevard 101, Amsterdam, Noord-Holland, Netherlands, 1118BGVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
**Additional Responsibilities**
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Assistant Front Office Lead

IHG

20 dagen geleden geplaatst

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Functieomschrijving

**About us voco® The Hague**
Can you imagine going to work at a beautiful hotel in the city center of The Hague? Arriving in a busy hotel with happy guests, waiting for you to make their stay unforgettable? At voco The Hague, this will be your daily life! Together with an amazing international team, you will impress the guests with your hospitality and give them memories that last a lifetime. Not only are you responsible for the guests, but also your team. This is your time to shine! You will be the role model for all the other hosts, and you will be their rock during busy times! Sounds good right?
**You are responsible for**
+ Living the voco brand with pride, passion & energy. Creating & inspiring others to deliver memorable branded guest experiences.
+ Responsible for all day-to-day Front Office related activities and supervising the Front Office Team on shift.
+ You focus on coaching and training the Front Office team on all aspects of the work and the department. With a special attention to the onboarding and training of new-hires.
+ Updating yourself on recent changes, publications, and memos.
+ Being informed at all times of all activities in the hotel, incidents and developments as communicated during the Front Office handover.
+ Maintaining a high level of guest satisfaction through actively communicating with the guests before, during and after the stay and following-up on potential issues or problems.
+ Ensuring the quality of the hotel product is always at the highest possible level.
+ Monitoring the service behaviors of hosts in all departments and ensuring the voco® brand promise is delivered throughout the guest journey.
+ The planning and assignment of work within Front Office, ensuring everyone knows the priorities of the day and guests are well taken care of.
+ Training the team on brand standards and making sure all standard operating procedures are followed.
+ Keeping track of the departmental training plan and ensuring all employees have received the required training and instructions, in cooperation with the Front Office Lead.
+ You will assist in the recruitment process, in consultation with the Front Office Manager and Human Resources department.
+ Ensuring all procedures with regards to safety & security are updated and followed closely by the Front office team members.
+ Controls and monitors the quality of the check-in and check-out of guests according to the set procedures.
+ Manager on Duty with regards to problem handling, guest related matters and Fire Life Safety.
+ You are responsible for handling and resolving bookkeeping issues related to Front Office and support the accounting team in administrative corrections as well as taking actions to prevent reoccurrence of these issues.
+ You are responsible for managing all house accounts and guest ledgers including the audit of open balances, follow-up with the accounting and sales team keeping them informed on the follow-up of any open balances.
+ You will stimulate the employees to "suggestive selling", being the project owner for upselling within Front Office.
+ You will guard the set budgets in relation to cost, sales volume and expenses. With the ultimate goal to protect the departmental profitability and aim for the highest possible return.
+ You will be responsible for a correct use of the Front Office cash-floats and payments. Auditing all cash procedures at the reception to prevent or resolve cash shortages.
+ You will be covering Front Office shifts when needed.
+ Conduct, lead and minute departmental meetings.
+ Keep up with the developments relating to your work area.
+ Having a "service-minded" approach to your own and other departments
+ Ensure that your team works harmoniously and in line with the other departments.
+ Driving results and consistently deliver & inspire others by leading by example.
+ Promoting teamwork and lifestyle service through daily communication and coordination with other teams.
+ Driving a great working environment for teams to thrive by connecting departments and creating the sense of one team.
+ Ad-hoc duties as required - unexpected moments when we have to pull together as a team to get a task done.
**Did you bring everything?**
+ Passion for hospitality.
+ Knowledge of PMS system Opera is an advantage.
+ Pro-active attitude and eye for detail with a natural drive for continuous improvement.
+ A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate voco service standards to our voco® hosts.
+ A true "team-player" mentality and flexible attitude towards a diverse set of tasks.
+ Excellent communication skills in English. Another language is always a plus.
+ You are experienced in training and coaching staff
+ Having a 'Leermeester', BHV and/or Social Hygiene certificate is preferred
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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