3 Vacatures voor Office Assistant in de Nederland

Assistant Front Office Lead

IHG

26 dagen geleden geplaatst

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Functieomschrijving

**About us voco® The Hague**
Can you imagine going to work at a beautiful hotel in the city center of The Hague? Arriving in a busy hotel with happy guests, waiting for you to make their stay unforgettable? At voco The Hague, this will be your daily life! Together with an amazing international team, you will impress the guests with your hospitality and give them memories that last a lifetime. Not only are you responsible for the guests, but also your team. This is your time to shine! You will be the role model for all the other hosts, and you will be their rock during busy times! Sounds good right?
**You are responsible for**
+ Living the voco brand with pride, passion & energy. Creating & inspiring others to deliver memorable branded guest experiences.
+ Responsible for all day-to-day Front Office related activities and supervising the Front Office Team on shift.
+ You focus on coaching and training the Front Office team on all aspects of the work and the department. With a special attention to the onboarding and training of new-hires.
+ Updating yourself on recent changes, publications, and memos.
+ Being informed at all times of all activities in the hotel, incidents and developments as communicated during the Front Office handover.
+ Maintaining a high level of guest satisfaction through actively communicating with the guests before, during and after the stay and following-up on potential issues or problems.
+ Ensuring the quality of the hotel product is always at the highest possible level.
+ Monitoring the service behaviors of hosts in all departments and ensuring the voco® brand promise is delivered throughout the guest journey.
+ The planning and assignment of work within Front Office, ensuring everyone knows the priorities of the day and guests are well taken care of.
+ Training the team on brand standards and making sure all standard operating procedures are followed.
+ Keeping track of the departmental training plan and ensuring all employees have received the required training and instructions, in cooperation with the Front Office Lead.
+ You will assist in the recruitment process, in consultation with the Front Office Manager and Human Resources department.
+ Ensuring all procedures with regards to safety & security are updated and followed closely by the Front office team members.
+ Controls and monitors the quality of the check-in and check-out of guests according to the set procedures.
+ Manager on Duty with regards to problem handling, guest related matters and Fire Life Safety.
+ You are responsible for handling and resolving bookkeeping issues related to Front Office and support the accounting team in administrative corrections as well as taking actions to prevent reoccurrence of these issues.
+ You are responsible for managing all house accounts and guest ledgers including the audit of open balances, follow-up with the accounting and sales team keeping them informed on the follow-up of any open balances.
+ You will stimulate the employees to "suggestive selling", being the project owner for upselling within Front Office.
+ You will guard the set budgets in relation to cost, sales volume and expenses. With the ultimate goal to protect the departmental profitability and aim for the highest possible return.
+ You will be responsible for a correct use of the Front Office cash-floats and payments. Auditing all cash procedures at the reception to prevent or resolve cash shortages.
+ You will be covering Front Office shifts when needed.
+ Conduct, lead and minute departmental meetings.
+ Keep up with the developments relating to your work area.
+ Having a "service-minded" approach to your own and other departments
+ Ensure that your team works harmoniously and in line with the other departments.
+ Driving results and consistently deliver & inspire others by leading by example.
+ Promoting teamwork and lifestyle service through daily communication and coordination with other teams.
+ Driving a great working environment for teams to thrive by connecting departments and creating the sense of one team.
+ Ad-hoc duties as required - unexpected moments when we have to pull together as a team to get a task done.
**Did you bring everything?**
+ Passion for hospitality.
+ Knowledge of PMS system Opera is an advantage.
+ Pro-active attitude and eye for detail with a natural drive for continuous improvement.
+ A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate voco service standards to our voco® hosts.
+ A true "team-player" mentality and flexible attitude towards a diverse set of tasks.
+ Excellent communication skills in English. Another language is always a plus.
+ You are experienced in training and coaching staff
+ Having a 'Leermeester', BHV and/or Social Hygiene certificate is preferred
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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Executive Assistant & Office Management Specialist (m/f/d)

Delft, Zuid Veralto

11 dagen geleden geplaatst

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Functieomschrijving

Imagine yourself.
+ Doing meaningful work that makes an everyday impact on the world around you.
+ Thriving in a supportive team environment that inspires you to strive for excellence.
+ Collaborating with a vibrant, diverse, global team.
It's possible with a role at OTT HydroMet, where you'll have the chance to shape the future of your career-and the future of our planet.
In a world increasingly focused on how humans can responsibly live within our environment, OTT HydroMet, a Veralto company, is on the frontlines of creating the critical water and weather solutions that ensure a safer future for us all. By partnering with our customers around the world, we help detect floods, make solar power more efficient, protect the environment, and ultimately save lives.
Our collaborative, diverse team is made up of engineers and scientists, marketers and researchers; people who've been in the industry for decades or have just arrived with fresh ideas. We're driven by a love of problem-solving and inventive thinking, and by the unique impact our customers make on people's everyday lives. Bringing our global team together within our renowned brands affords us unsurpassed strength and expertise in meteorology and hydrology-and gives you the chance to build a meaningful career, with work that makes an everyday impact and a culture that prioritizes your growth and development.
**We offer:**
+ a competitive salary plus a 13th month salary
+ Flexible working hours
+ Professional onboarding and training options
+ Powerful team looking forward to working with you
+ 27 vacation days + 13 ADV days based on a full-time year
+ commuter allowance
+ other benefits as the fisc free program and "benefits at work"
The **Executive Assistant & Office Management Specialist** will report to the **Chief Operating Officer,** and serve as Executive Assitant for the **COO** as well as the **CFO** and **VP VES** managing scheduling, booking travel and other Assistant duties. The role oversees the efficient operation and management of our facility. You will ensure a safe, clean, and productive work environment while providing administrative and organizational support for our site in Delft. The ideal candidate is proactive, detail-oriented, and able to multitask. Additionally, the candidate will be a key member of our Site Leadership Committee, actively participating in initiatives that promote employee engagement, culture, and cross-functional collaboration. The EA will also support the VES Office with global communication, event and project management.
**In this role, a typical day will look like:**
**Office management:**
+ Ensure the office environment is clean, organized, and welcoming to associates and visitors.
+ Oversee daily office operations, including managing office supplies and maintenance.
+ Develop and implement office policies and procedures to enhance operational efficiency.
+ Coordinate with HR and IT to support onboarding and workspace setup for new employees.
+ Handle vendor relationships for office-related services, such as cleaning and security.
+ Ensure compliance with health, safety, and environmental regulations within the office.
+ Order services for employees and guests as needed, such as taxis and company lunches.
+ Book flights when necessary and support with travel expenses
**Facility management:**
+ Oversee the maintenance, security, and overall upkeep of office facilities.
+ Coordinate repairs and maintenance activities with external vendors and service providers.
+ Manage facility-related contracts, including lease agreements, utilities, and service contracts.
+ Plan and oversee office renovations or relocations as needed.
**Administrative & Executive Support:**
+ Provide executive support for the COO, CFO and VP VES with administrative tasks as needed.
+ Organize and manage events, meetings, and team-building activities.
+ Serve as the primary point of contact for all administrative and coordination questions regarding the COO, CFO and VP VES.
+ Actively contribute to employee engagement activities in collaboration with the Site Leadership Committee.
**The essential requirements of the job include:**
+ Associate's degree or Bachelor's degree, or equivalent experience.
+ At least 3-5 years experience in office and facility management, preferably in a corporate setting.
+ Strong organizational, problem-solving, and time management skills.
+ proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and SharePoint, and the ability to quickly learn new tools as needed.
+ Fluent English (verbal and written) and at least conversational Dutch. Knowledge of German would be a distinct advantage.
OTT HydroMet is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources-and building rewarding careers along the way.
#LI-MM1
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you've ever wondered what's within you, there's no better time to find out.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
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Assistant Front Office Manager | Waldorf Astoria Amsterdam

Amsterdam, Noord Holland Hilton

18 dagen geleden geplaatst

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Functieomschrijving

An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
**What will I be doing?**
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
+ Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
+ Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
+ Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
+ Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
+ Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
+ Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
+ Maintain good communication and working relationships with all hotel departments
+ Monitor staffing levels to meet cover business demands
+ Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
+ Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
+ Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
**What are we looking for?**
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous supervisory experience in Front Office within the hotel/leisure/retail
+ High level of IT proficiency
+ High level of commercial awareness and sales capabilities
+ Excellent leadership, interpersonal and communication skills
+ Accountable and resilient
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Excellent grooming standards
+ Flexibility to respond to a variety of work situations
+ Ability to work on your own and as part of a team
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Assistant Front Office Manager | Waldorf Astoria Amsterdam_
**Location:** _null_
**Requisition ID:** _HOT0BUON_
**EOE/AA/Disabled/Veterans**
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