3 Vacatures voor Helpdesk medewerker in Amsterdam

Who we are

At Software Improvement Group (SIG), we empower organizations to enhance their software quality and security through deep source code analysis. Our software assurance platform, Sigrid, enables our partners to fundamentally improve the software applications of their clients, ensuring software is a driver of success, not a source of risk. We have a strong market presence and high growth ambitions for the coming years, and we are looking for people who want to contribute.

How we work  

During your internship at SIG, you will gain valuable insight into the operations of the IT Support team. You will work closely with the team to set up devices for new hires and learn how to troubleshoot application issues. Additionally, you will develop expertise in Mobile Device Management and the automation of deploying and managing Apple devices. This experience will provide you with a comprehensive understanding of the daily operations of IT Support teams and enhance your troubleshooting skills.

• Preparing and configuring Apple macOS and iOS devices for SIG's new hires 

• Learning about the management and monitoring systems of our meeting rooms 

• Assisting employees with hands-on support and questions 

• Learning about Apple Mobile Device Management and hardware inventory 

• Gaining insight into enterprise network management and Wi-Fi standards  

• Assisting with user account provisioning and application license management 

Activities  

• Gain SIG expertise and learn all about SIG offerings 

• Sharing knowledge within your team and acting as a coach and training partner 

• Contribute to the automation of management processes 

• Oversee user access to specific applications 

What benefits do you receive?

You will undergo comprehensive training in SIG's exclusive toolsets and methodologies. We will also assist you in achieving your goals through ongoing professional development and regular career progression sessions.

Job Requirements  

• Willingness to learn and strong communication skills

• Provide customer-centric, hands-on support for SIG's employees

• Expected to be present at the SIG office in person for three days a week

• Fluent in English, both spoken and written

• General knowledge of Apple devices

• Basic understanding of Network Management

• Proactive mindset

**IT Asset Management/IT Support Engineer**
What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU - people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, innovative, and successful. This is your chance to be part of the success story: we are looking for **an** **IT Asset Management/IT Support Engineer** to join our Infrastructure Services Team.
**About Cognizant Infrastructure Services**
Today's customers want seamless, intuitive, and personalized experiences while they're using products and services. The digital era is forcing companies like yours to transform through technology to stay relevant. Your business must be always on and your infrastructure must predict change before it happens, to act fast and put a smile on the faces of users.
Cognizant is helping you prepare for the digital era, with infrastructure services that are transforming the face of enterprises. We can help your business maximize the potential of automation and a software-defined data center (SDDC), by delivering services through a business-aligned Catalog model. More information? Please visit: & Responsibilities:**
+ Developing and implementing procedures for tracking IT assets in ServiceNow system is a must.
+ Maintaining an accurate inventory of hardware and software assets, monitoring the lifecycle of IT assets to optimize their use and mitigate risks.
+ Ensuring compliance with asset management policies and regulations.
+ Coordinating with vendors for procurement and contract negotiations and collaborating with the IT team to forecast future budgets and savings.
+ Managing the disposal and replacement of obsolete or ineffective IT assets.
+ Providing regular audits, analysis, and reports on the cost, performance, and value of IT assets.
+ Ensuring data privacy and security of IT assets and maintaining high levels of customer service.
+ Supporting field personnel in troubleshooting issues related to IT assets, tracking requests and communicating expectations to customers.
+ Addressing discrepancies in the asset repository, assisting with special projects as needed, including providing ad hoc reports as requested.
+ Scanning equipment as it is received to enter into the asset database and maintaining local and remote inventory levels for IT assets.
+ Coordinating equipment disposals for remote locations.
+ Ensuring assets are received from vendors and shipped to end users in a timely fashion.
+ Developing and maintaining detailed reports on IT asset management activities, including asset utilization, compliance, and financial metrics.
**What you will bring to the team:**
+ 1 - 6 year of experience in IT asset management and IT support engineer (ICT).
+ Experience in managing IT assets in both Windows and Apple products.
+ You have problem-solving skills, a passion for an IT career with strong customer service and interpersonal skills, including be ability to work as a team player.
+ Good Communication in English
+ This position will be 5 days on-site at the office in Amsterdam
**What we offer:**
+ A competitive salary based on your qualities and experience.
+ Access to Udemy, Cognizant Academy digital libraries for your continuous learning.
+ NS business card to cover your commute expenses.
+ 25 days of paid holiday per year.
+ A laptop and a smartphone.
+ A pension scheme.
+ Organization driven by technology - we have a tremendous technology backbone.
+ Open, 'can do' team spirit and international environment that encourages making your ideas reality!
At Cognizant, we believe diversity and inclusion are at the heart of our ability to execute successfully and consistently over the long term. We recognize that our people are our most important asset. We strive to create an environment where all associates feel comfortable to be themselves, feel accepted and can therefore thrive both personally and professionally. We continue to drive D&I throughout our organization to unlock the insights, imagination and innovation of our associates, as well as reflect the diversity of our clients and communities. We are a Dutch and European Top Employer and continually drive employment recognition and engagement through employee friendly policies and affinity groups such as "Women Empowered", "Embrace LGBTQ+" and "Race Equality Network". For more information, see is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.