8 Vacatures voor Customer service in Maastricht

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
Are you looking for a versatile job in a world-leading healthcare technology company? Do you enjoy providing sales support and working in an international, inspiring, and dynamic environment?
By joining Customer Care & Order Operations (CCOO), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world. Working in CCOO means being close to our customers and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.). When joining Customer Care & Order Operations you will get opportunity to discover real possibilities for personal growth within multiple areas and cultures across the globe.
We are specifically looking for candidates that live within a maximum 80km radius of our Medtronic office in Heerlen, the Netherlands. After your fulltime training period at the office, we expect you to work at least 2 days per week in the office; the other days you will work out of your home office. As of 1 July 2022, our government has communicated that cross-border employees must be present in the office by 80% of the working hours. Please note that for this position, relocation support is not provided.
**Responsibilities may include the following and other duties may be assigned:**
We offer you a position where you support all day-to-day Order-To-Cash processes such as processing, monitoring and following up on, and invoicing orders.
+ You record, analyse, follow up on and solve dispute situations like complaints, returns, etc. You efficiently answer sales team and customer requirements such as information requests, lead times, shortages and dispute solving, both on the phone and per e-mail.
+ You execute your tasks for the most critical business groups within Medtronic; your operational support has a direct impact on improving the lives of our patients.
+ You are the single point of contact for our business contacts for the execution of the OTC processes, within a cooperative relationship.
+ You are a pro-active team player with a distinct drive for execution and results.
+ You have a strong focus on customer satisfaction and can build lasting relationships with customers and colleagues in other departments and disciplines.
**Required Knowledge and Experience:**
+ Bachelor's degree (or at least MBO+)
+ Excellent verbal and written communication skills in English and German language
+ 2+ years of experience in customer service and order management
+ Computer literacy (MS-Office Outlook, Excel, Word)
+ Strong sense of responsibility and flexibility to take on additional tasks when required.
+ Able to prioritize and work under pressure / cope with stressful situations, customer-focused and service-oriented
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
Are you looking for a versatile job in a world-leading healthcare technology company? Do you enjoy providing sales support and working in an international, inspiring, and dynamic environment?
By joining Customer Care & Order Operations (CCOO), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world. Working in CCOO means being close to our customers and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.). When joining Customer Care & Order Operations you will get opportunity to discover real possibilities for personal growth within multiple areas and cultures across the globe.
We are specifically looking for candidates that live within a max. 80km radius of our Medtronic office in Heerlen, the Netherlands. After your fulltime training period at the office, we expect you to work at least 2 days per week in the office; the other days you will work out of your home office. As of 1 July 2022, our government has communicated that cross-border employees must be present in the office by 80% of the working hours. Please note that for this position, relocation support is not provided.
**Responsibilities may include the following and other duties may be assigned:**
We offer you a position where you support all day-to-day Order-To-Cash processes such as processing, monitoring and following up on, and invoicing orders.
+ Record, analyse, follow up on and solve dispute situations like complaints, returns, etc. You efficiently answer sales team and customer requirements such as information requests, lead times, shortages and dispute solving, both on the phone and per e-mail
+ Execute your tasks for the most critical business groups within Medtronic; your operational support has a direct impact on improving the lives of our patients
+ Being a single point of contact for our business contacts for the execution of the OTC processes, within a cooperative relationship
+ Being a pro-active team player with a distinct drive for execution and results
+ Having a strong focus on customer satisfaction and being able to build lasting relationships with customers and colleagues in other departments and disciplines.
**Required Knowledge and Experience:**
+ Higher professional education (HBO), or at least MBO+ (Middle-level applied education)
+ Excellent verbal and written communication skills in English and French
+ 2+ years of experience in customer service and order management
+ Computer literacy (MS-Office Outlook, Excel, Word)
+ Strong sense of responsibility and flexibility to take on additional tasks when required
+ Able to prioritize and work under pressure / cope with stressful situations, customer-focused and service-oriented.
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email

Abbott Medical concentre son activité sur les technologies innovantes permettant d'améliorer les soins aux personnes atteintes de pathologies des artères coronaires et périphériques, d'arythmies cardiaques (battements irréguliers) et des maladies des valves cardiaques.
La division Vascular recherche un/une Gestionnaire Service Clients (H/F)
Au sein du service clients, le gestionnaire assiste la force de vente et les clients belges et Néerlandais dans :
la gestion et le suivi des commandes clients (de l'enregistrement à la facturation) pour l'essentiel.
la gestion des dépôts, matériels périmés et retours de matériels
la gestion des litiges et demandes diverses
l'interface avec les équipes commerciales et techniques, les chefs de produits, le service marchés, le centre de distribution européen, le réglementaire,
Le respect des procédures
Profil recherché
**Bilingue : Neerlandais, français**
Niveau d'anglais : opérationnel
Qualités requises : Rigueur, autonomie, esprit d'équipe, gestion du stress, organisation, gestion des priorités, fiabilité, bon relationnel, bon contact téléphonique,
Idéalement : expérience réussie en service clients ou service administratif, formation BAC+2 gestion - administration des ventes
Connaissances particulières : Maîtrise des outils bureautiques - Connaissance SAP très appréciée
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

Wij zijn Cofana International BV – een snelgroeiend bedrijf met een duidelijke missie:
LSD-derivaten maatschappelijk acceptabel maken.
Wat juridisch volkomen legaal is, bevindt zich maatschappelijk vaak nog in een grijs gebied.
Wij staan echter volledig achter wat we doen, en zoeken mensen met ruggengraat, overzicht en de wens om verantwoordelijkheid te nemen.
Als marktleider in Duitsland breiden we nu onze aanwezigheid in Nederland uit – en we hebben jou nodig om daar onze internationale verzending mee op te bouwen en onze visie verder uit te dragen.

Als Operationeel Coördinator ben jij in hoge mate verantwoordelijk voor het opzetten van onze operationele activiteiten in Nederland.
Je legt de basisstructuur, breidt processen uit en gaat (op korte termijn) een team aansturen.
Je helpt niet alleen mee om te bouwen – je zet de standaard voor de toekomst.

Jouw taken

• Coördinatie van de dagelijkse gang van zaken met focus op verzending en klantenservice
• Opbouw en later aansturing van een klein, toegewijd team
• Afhandeling van internationale bestellingen en klantvragen
• Zorgen voor stabiele voorraden
• Offertes opvragen voor machines en apparatuur
• Onderhandelen met partners en leveranciers – zakelijk, helder en eerlijk

Wij zoeken geen perfecte cv's, maar mensen die echt dingen voor elkaar krijgen.

Wat jij meebrengt:

• Verantwoordelijkheidsgevoel – voor details én het grotere geheel
• Enthousiasme voor onze producten
• Helder denken, gestructureerd werken, goed gevoel voor timing
• Nauwkeurige, oplossingsgerichte werkstijl
• Je wacht niet af, maar onderneemt zelf actie
• Vlotte omgang met MS Office
• Vloeiend in Nederlands en goede beheersing van Engels
• Flexibiliteit – niet als vereiste, maar als hulpmiddel om verder te komen
  

Wat je kunt verwachten

• Een baan met echte impact
• Ruimte voor beslissingen, creativiteit en uitvoering
• Veel beweging – met jou in het midden
• Directe lijn met het management

• Vertrouwen. Verantwoordelijkheid. Ruimte om te creëren.
• 30 vakantiedagen.
• Een salaris dat meegroeit met je verantwoordelijkheid – inclusief vakantiegeld en eindejaarsuitkering.
• Het startsalaris bedraagt € 65.000 tot € 80.000 bruto per jaar, inclusief alle extra's.
• Een moderne werkplek met bedrijfslaptop en telefoon.
• En de kans om iets op te bouwen dat blijft.

Wij zijn Cofana International BV – een snelgroeiend bedrijf met een duidelijke missie:
LSD-derivaten maatschappelijk acceptabel maken.
Wat juridisch volkomen legaal is, bevindt zich maatschappelijk vaak nog in een grijs gebied.
Wij staan echter volledig achter wat we doen, en zoeken mensen met ruggengraat, overzicht en de wens om verantwoordelijkheid te nemen.
Als marktleider in Duitsland breiden we nu onze aanwezigheid in Nederland uit – en we hebben jou nodig om daar onze internationale verzending mee op te bouwen en onze visie verder uit te dragen.

Als Operationeel Coördinator ben jij in hoge mate verantwoordelijk voor het opzetten van onze operationele activiteiten in Nederland.
Je legt de basisstructuur, breidt processen uit en gaat (op korte termijn) een team aansturen.
Je helpt niet alleen mee om te bouwen – je zet de standaard voor de toekomst.

Jouw taken

• Coördinatie van de dagelijkse gang van zaken met focus op verzending en klantenservice
• Opbouw en later aansturing van een klein, toegewijd team
• Afhandeling van internationale bestellingen en klantvragen
• Zorgen voor stabiele voorraden
• Offertes opvragen voor machines en apparatuur
• Onderhandelen met partners en leveranciers – zakelijk, helder en eerlijk

Wij zoeken geen perfecte cv's, maar mensen die echt dingen voor elkaar krijgen.

Wat jij meebrengt:

• Verantwoordelijkheidsgevoel – voor details én het grotere geheel
• Enthousiasme voor onze producten
• Helder denken, gestructureerd werken, goed gevoel voor timing
• Nauwkeurige, oplossingsgerichte werkstijl
• Je wacht niet af, maar onderneemt zelf actie
• Vlotte omgang met MS Office
• Vloeiend in Nederlands en goede beheersing van Engels
• Flexibiliteit – niet als vereiste, maar als hulpmiddel om verder te komen
  

Wat je kunt verwachten

• Een baan met echte impact
• Ruimte voor beslissingen, creativiteit en uitvoering
• Veel beweging – met jou in het midden
• Directe lijn met het management

• Vertrouwen. Verantwoordelijkheid. Ruimte om te creëren.
• 30 vakantiedagen.
• Een salaris dat meegroeit met je verantwoordelijkheid – inclusief vakantiegeld en eindejaarsuitkering.
• Het startsalaris bedraagt € 65.000 tot € 80.000 bruto per jaar, inclusief alle extra's.
• Een moderne werkplek met bedrijfslaptop en telefoon.
• En de kans om iets op te bouwen dat blijft.

Are you tech-savvy and do you find satisfaction in providing best-in-class customer support? Stryker is one of the world's leading medical technology organizations - and our **Customer Support Specialist (Technical Support)** position, based in **Maastricht** **(Netherlands)** is a great opportunity to join one of the World's Best Workplaces in our mission of making healthcare better.
As a **Customer Support Specialist (Technical Support)** , you will provide technical support to customers and distribution partners who purchase Automated External Defibrillator (AED) and mechanical CPR devices. More information about our amazing product portfolio can be found via this link: this customer-facing position, you'll become an expert and will provide solutions to incoming queries related to, for example, data and connectivity of the devices - by troubleshooting, analyzing and identifying the root cause of issues.
**What we are looking for:**
**Detail-oriented process improvers.** Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.
**Collaborative partners.** People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
**Dedicated achievers.** People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
**Key activities and accountabilities:**
+ Become a subject-matter-expert regarding Stryker AEDs/CPR devices and provide data/connectivity solutions & services in the assigned region.
+ Analyze, isolate and troubleshoot root causes of technical problems based on customer input.
+ Support account setup in the LIFELINK central and LIFENET system for Stryker's customers and distributors. You will also provide support for the transfer of data via WiFi and/or 3G interface for the AEDs.
+ Test data solutions related products in order to build and share knowledge with the Data Solutions Team.
+ Train the customer on the use of the product and complete all associated documentation to ensure device readiness.
**Requirements:**
+ Vocational education, Bachelor's degree or equivalent combination of education and relevant customer support and customer service experience.
+ **Fluent English & French/Dutch is required**
+ Minimum 1 to 3 year of experience in a customer service support or account management position. Experience interacting directly with customers at account and technical level is required.
+ Strong analytical skills and proficiency in Microsoft Office: Excel, PowerPoint. Experience in providing remote IT support is an advantage.
**Skills/competencies:**
+ Outstanding customer relationship management skills.
+ Strong communications skills.
+ Organizational skills: managing diverse projects and attending to deadlines.
+ Strong analytical skills to interpret data, understand customer needs and provide the appropriate support.
+ Process Management: ability to follow stated procedures as well as refine procedures where appropriate.
+ Ability to thrive in a dynamic environment.
+ Ability to adapt quickly and be patient.
**Must be able to come to the Stryker office of Maastricht one day per week.**
**What do we offer in return?**
We grow talent: we give you the opportunity to develop your career based on your strengths. Stryker is a career destination for engaged, passionate and talented people who are driven to seek the innovation, growth and opportunity that only we offer.
+ Team spirit & engagement: we have an international team in The Netherlands with more than 30 nationalities! We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.
+ Recognition of your performance: at our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.
+ Flat hierarchies and responsibility: through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks.
+ Competitive salary: with us, you will receive a competitive remuneration package with bonus opportunity, benefits as well as a pension plan.
+ Workplace flexibility: this position is based in our office in Maastricht (and flexible working setup with home office hours is offered)
Interested? Please submit your application in **English** .
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.