Customer Success Manager France

Channable has an amazing product, driving markets across the globe.

The French market is our focus market with significant opportunity for Channable. As a result of our strong growth and increased focus on nurturing and expanding relationships with our clients in this region, we are looking for a motivated a Customer Success Manager to hop onboard and join our Customer Success Team!

This is an exciting opportunity to be at the forefront of our growth - directly fueling the success of our clients in France, driving expansion in this market, and contributing meaningfully to Channable's overall vision. 

You'll be the proactive expert for your client portfolio, playing a vital role in ensuring they maximize Channable's capabilities to reach their business objectives.

• Portfolio & client management: customer retention, identifying risk, preventing churn, realizing upsell & expansion; including pipeline creation & forecasting.

• Performing kick off meetings, strategic impact reviews, check-ins, demos, and commercially lead meetings. Working strategically with our partners online and onsite.

• Realizing success plans with outcome driven and goal focused metrics, both with agency partners (Bronze, Silver, Gold) and advertisers.

• Enablement: conducting scalable trainings with larger advertisers and agency partners; at our office, abroad (in the market), and online.

• Voice of the customer: capture valuable client insights & feedback and deliver this to product, development, and commercial teams.

• Product advocacy: collaborating with our marketing department and clients to seize opportunities for webinars with clients, and the publication of success stories.

• Performing client empowering and insightful activities, e.g. product roundtables, webinars, partner days, training days, trade shows & events.

• Optimizing customer life cycle and Customer Success Management processes.

In a nutshell: you'll get the chance to build up your network and talk to both owners of small webshops, marketers of famous international brands, and digital marketing agencies. You'll strategically enable our clients to use our solution successfully, so you'll be their trusted and unmissable advisor and grow their business with Channable.

• You have clear experience and a successful track record in Customer Success, Account Management, Partnership Management, or Relationship Management.

• Experience in the fields of SaaS and/or eCommerce is required. Furthermore, a background in Marketing or Agency is preferred.

• You have an interest in online marketing and eCommerce.

• You are social, persuasive, and energetic.

• You have at least a completed HBO education - for example in the direction of commercial economics, (international) business, marketing or hospitality.

• Your language skills include excellent written and spoken English and French at a C2 level.

Some practical things we expect from you:

• You are living in The Netherlands with travel distance from our Utrecht office.

• You are willing to come to our Utrecht office for 2 days/week, preferably more.

• You are available to travel and visit clients.

• You are available for at least 32 hours per week (4 days).

• You have a valid work permit for the Netherlands or EU citizenship.

Being part of our team means working with diverse and fun people who trust and help you along the way. Channable was founded in 2014 in the heart of Utrecht. We are now a strong team of +250 diverse individuals, more than +40 nationalities, and a brand new and vibrant HQ in Utrecht, serving customers all over the globe. We're also operating from other offices including New York City, Berlin, and Aarhus.

Joining Channable means you’re looking for a bit more than just a job. We like spending time with each other. Be that in the office, our Channabar, or in one of our internal chats. We’re open-minded and down-to-earth people. We’re super proud that everyone adds their own special spice to Channable’s culture. Diverse as we are, we all share our love for growth, to help, to take ownership, and create an awesome journey together. Feel free to take a further look at our  Instagram ,  Facebook or  LinkedIn ! Give our Culture Playbook a read.

• Base salary: The base salary is gross between €3.113 and €3.700 (80%) per month based on a 40-hour workweek. The salary is determined based on experience.

• Bonus: 20% performance bonus.

OTE (On Target Earnings) consists of 80% gross salary according to the indicated level and 20% commission.

Example: If the monthly gross salary is €3.500 (80%), the monthly bonus is €875 (20%), resulting in a total monthly package (OTE) of €4.375 gross

• 8% holiday allowance - 8% of your yearly salary, which is paid together with the May salary

• Annual L&D budget of € 1000 to spend on anything you want to learn. You can take full advantage of this to grow professionally

• Saving for old age - we have a saving scheme for old age which can accrue up to 5% of your monthly salary

• Traveling to our office? No problem, we got you covered (NS Business Card, or €0,23 per km if you decide to use a different means of transport)