21 Vacatures voor Expérience in de Nederland
Guest Experience Expert
Amsterdam, Noord Holland
Marriott
2 dagen geleden geplaatst
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Functieomschrijving
**Additional Information**
**Job Number** 25137150
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Amsterdam Airport Hotel and Conference Center, Schiphol Boulevard 101, Amsterdam, Noord-Holland, Netherlands, 1118BGVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number** 25137150
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Amsterdam Airport Hotel and Conference Center, Schiphol Boulevard 101, Amsterdam, Noord-Holland, Netherlands, 1118BGVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Sorry, deze vacature is niet beschikbaar in jouw regio
0
Customer Experience Specialist
Breda, Noord Brabant
Zimmer Biomet
3 dagen geleden geplaatst
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Functieomschrijving
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.
**What You Can Expect**
The Customer Experience Specialist is responsible for maintaining a high level of service and satisfaction across Zimmer Biomet's customers. In addition, you would be responsible for the optimal communication, support, correspondence and deliveries between customers, the Sales team and the wider Customer Experience team.
**How You'll Create Impact**
+ Providing commercial and administrative support of all commercial activities from the Sales team regarding customers.
+ Being the communication portal between the Sales team, back office and customers.
+ Order processing and making reservations for instruments to be borrowed in connection with the surgeries.
+ Handling the Order Management (providing accurate delivery dates, pricing information order status etc.)
+ Allocating products.
+ Being involved in inquiries
+ Preparing immediate deliveries/ transfers of products.
+ Handling order entry and checking price agreements and conditions.
**What Makes You Stand Out**
+ Proficient in English & Dutch
+ Strong proactive communication skills
+ High level of being driven and persistent
+ Great attention to detail
+ Strong customer focus and responsiveness
+ Abilitiy to demonstrate a high level of flexibility
**Your Background**
+ Solid professional experience operating within a Customer Service environment
+ Knowledge of product, anatomy and physiology
+ Preferably experience in production planning
+ IT literate (MS Office, SAP, Salesforce)
+ MBO/ HBO education in Business or Administration, or equivalent through professional experience
**Travel Expectations**
EOE/M/F/Vet/Disability
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.
**What You Can Expect**
The Customer Experience Specialist is responsible for maintaining a high level of service and satisfaction across Zimmer Biomet's customers. In addition, you would be responsible for the optimal communication, support, correspondence and deliveries between customers, the Sales team and the wider Customer Experience team.
**How You'll Create Impact**
+ Providing commercial and administrative support of all commercial activities from the Sales team regarding customers.
+ Being the communication portal between the Sales team, back office and customers.
+ Order processing and making reservations for instruments to be borrowed in connection with the surgeries.
+ Handling the Order Management (providing accurate delivery dates, pricing information order status etc.)
+ Allocating products.
+ Being involved in inquiries
+ Preparing immediate deliveries/ transfers of products.
+ Handling order entry and checking price agreements and conditions.
**What Makes You Stand Out**
+ Proficient in English & Dutch
+ Strong proactive communication skills
+ High level of being driven and persistent
+ Great attention to detail
+ Strong customer focus and responsiveness
+ Abilitiy to demonstrate a high level of flexibility
**Your Background**
+ Solid professional experience operating within a Customer Service environment
+ Knowledge of product, anatomy and physiology
+ Preferably experience in production planning
+ IT literate (MS Office, SAP, Salesforce)
+ MBO/ HBO education in Business or Administration, or equivalent through professional experience
**Travel Expectations**
EOE/M/F/Vet/Disability
Sorry, deze vacature is niet beschikbaar in jouw regio
1
Guest Experience Agent
Amsterdam, Noord Holland
Marriott
5 dagen geleden geplaatst
Taak bekeken
Functieomschrijving
**Additional Information**
**Job Number** 25129043
**Job Category** Rooms & Guest Services Operations
**Location** W Amsterdam, Spuistraat 175, Amsterdam, Netherlands, Netherlands, 1012 VNVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing design mix of heritage and contemporary style. Mixing historical Dutch architectural elements with cutting-edge design right next to Dam Square, W Amsterdam is at the epicenter of this energetic and forward-thinking city. We offer innovative design and luxury in our 238 stylish guest rooms, including 23 suites, three WOW suites and two lavish Extreme WOW Suites. Our guests can indulge in one of our destination restaurants THE DUCHESS and MR PORTER and taste signature sips at our rooftop W Lounge overlooking the Royal Palace and the city lights, including WET Deck the iconic rooftop pool. We offer exclusive access to a vibrant nightlife, dining, shopping and fashion scene with our signature Whatever/Whenever® service, our in-the-know W Insiders and our W Happenings.
W Hotels does not recruit, we cast Talent!
**Main Responsibilities:**
**Lobby Presence**
Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area. Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem.
**Connecting with Guests**
The Guest Experience Agent connects, differentiates and elevates the guest experience with extraordinary experiences.
The Guest Experience Agent creates an Insider Culture at the hotel - with guests, the team and the community. Anticipating and uncovering what will WOW the guest, and empowered to act. The Guest Experience Agent is not located at a desk but circulating high traffic areas.
**Anticipation of guest needs**
Additionally, the W Insider proactively monitors W Lounge activity, spending most of their shift interacting with guests. They use "aggressive" vs. passive hospitality skills to proactively approach guests and engage them in conversation, inquiring about their experience and discovering special preferences and needs so that appropriately matched recommendations may be offered and surprises planned.
**Personalization**
The W Insider should coordinate pre-stay outreach, in-house communication, and post-stay personal contact with guests.
Acts as a key advocate for the guest at all times. Communicates any guest opportunities they are made aware of through guest interactions in a timely manner to relevant operating departments so that appropriate action to resolve may take place. Personally follows up with guests after resolution to ensure satisfaction.
**Requirements**
+ Excellent networking and communications skills
+ Excellent and in-depth knowledge of the local area and in particular lifestyle focused events and locations that are connected with fashion, design, entertainment, music and B&F.
+ Experience working in a lifestyle-related business or environment would be a highly positive attribute.
+ A genuine personal interest in lifestyle events and information that is close to W's core values and brand positioning
+ Excellent interpersonal and problem resolution skills with an outgoing personality and ability to work as part of a team
+ Excellent communication and organization skills - ability to handle multiple tasks at once and follow-up whenever needed
+ Basic computer skills, preferably including but not limited to Microsoft Word, Excel, Opera
+ Fluency in English
+ Work Permit for The Netherlands is required.
Show the world what you got by joining a global community of talent who see the world in a different way. Bring your style and your spirit: We'll bring a work culture where you can shine. We work hard, we play hard, and we want to inspire you to grow. W talent help our guests live life to the fullest while living their dreams.
_Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._
#LI-OB1
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number** 25129043
**Job Category** Rooms & Guest Services Operations
**Location** W Amsterdam, Spuistraat 175, Amsterdam, Netherlands, Netherlands, 1012 VNVIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing design mix of heritage and contemporary style. Mixing historical Dutch architectural elements with cutting-edge design right next to Dam Square, W Amsterdam is at the epicenter of this energetic and forward-thinking city. We offer innovative design and luxury in our 238 stylish guest rooms, including 23 suites, three WOW suites and two lavish Extreme WOW Suites. Our guests can indulge in one of our destination restaurants THE DUCHESS and MR PORTER and taste signature sips at our rooftop W Lounge overlooking the Royal Palace and the city lights, including WET Deck the iconic rooftop pool. We offer exclusive access to a vibrant nightlife, dining, shopping and fashion scene with our signature Whatever/Whenever® service, our in-the-know W Insiders and our W Happenings.
W Hotels does not recruit, we cast Talent!
**Main Responsibilities:**
**Lobby Presence**
Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area. Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem.
**Connecting with Guests**
The Guest Experience Agent connects, differentiates and elevates the guest experience with extraordinary experiences.
The Guest Experience Agent creates an Insider Culture at the hotel - with guests, the team and the community. Anticipating and uncovering what will WOW the guest, and empowered to act. The Guest Experience Agent is not located at a desk but circulating high traffic areas.
**Anticipation of guest needs**
Additionally, the W Insider proactively monitors W Lounge activity, spending most of their shift interacting with guests. They use "aggressive" vs. passive hospitality skills to proactively approach guests and engage them in conversation, inquiring about their experience and discovering special preferences and needs so that appropriately matched recommendations may be offered and surprises planned.
**Personalization**
The W Insider should coordinate pre-stay outreach, in-house communication, and post-stay personal contact with guests.
Acts as a key advocate for the guest at all times. Communicates any guest opportunities they are made aware of through guest interactions in a timely manner to relevant operating departments so that appropriate action to resolve may take place. Personally follows up with guests after resolution to ensure satisfaction.
**Requirements**
+ Excellent networking and communications skills
+ Excellent and in-depth knowledge of the local area and in particular lifestyle focused events and locations that are connected with fashion, design, entertainment, music and B&F.
+ Experience working in a lifestyle-related business or environment would be a highly positive attribute.
+ A genuine personal interest in lifestyle events and information that is close to W's core values and brand positioning
+ Excellent interpersonal and problem resolution skills with an outgoing personality and ability to work as part of a team
+ Excellent communication and organization skills - ability to handle multiple tasks at once and follow-up whenever needed
+ Basic computer skills, preferably including but not limited to Microsoft Word, Excel, Opera
+ Fluency in English
+ Work Permit for The Netherlands is required.
Show the world what you got by joining a global community of talent who see the world in a different way. Bring your style and your spirit: We'll bring a work culture where you can shine. We work hard, we play hard, and we want to inspire you to grow. W talent help our guests live life to the fullest while living their dreams.
_Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._
#LI-OB1
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Sorry, deze vacature is niet beschikbaar in jouw regio
2
Salesforce Developer Extensive Experience
Utrecht, Utrecht
NLwerkt
3 dagen geleden geplaatst
Taak bekeken
Functieomschrijving
As a Salesforce developer at Coolblue you ensure that our CRM gets a little better every day.
How do I become a Salesforce Developer at Coolblue?
As a Salesforce developer, your day is very varied. You work on a new API, a small change in the hierarchy and two workflow adjustments. You immediately notice that a small piece of custom code is needed for one of the changes. You are also working on the implementation of a new AI integration in Salesforce. Because you like to move fast, you think that by making small adjustments, the application can go live within two weeks! At Coolblue we want to become a little better every day, so you also supervise your future superadmin. It gives you energy to see how happy she becomes with everything she is learning. Would you also like to become a Salesforce Developer at Coolblue? Read below if the job suits you.
You enjoy doing this
- Being at the beginning of something new, which you can build all by yourself
- Discussing the technical design, code development, architecture and interfaces
- Integrating and implementing all processes in Salesforce
- Perform various tasks. From interacting with end users to coding and training yourself
- Starting with a minimal viable product and building it out to the ideal environment
- Share knowledge during pair programming
- Able to collaborate and communicate effectively with business stakeholders and other Salesforce team members, and give feedback
You recognize yourself in the following
- You have some (2+ years) experience in building, integrating and implementing Salesforce
- You have a Dutch or European passport or a currently valid work permit in the Netherlands
- You are comfortable giving and receiving feedback on a professional level
- There's a nice piece of paper above your bed which says 'BSc or MSc' in, for example Computer Science
- You are a Salesforce certified Platform Developer I
- You know how to get the most out of Salescloud with minimal custom code
- You have experience in LWC and Aura Components, and integrations using REST APIs
- You are familiar with the Agile way of working and CI/CD via Github
- Experience with Field Service is a plus
- It is a plus if you have one of these certificates: Salesforce Platform Developer II
This is what you’re looking for in a job
- Money
- Over 30 training courses at our own Coolblue University
- Relocation assistance: from A to Z. We will make sure it goes well and give full support
- Travel allowance and a retirement plan and where-you-work-allowance
- 25 days of leave. As long as you promise to come back
- A discount on all our products
- An extraordinarily good work environment with colleagues from all over the world who make you happy, epic (digital) Coolblue parties, pubquizzing, and other activities
- Working together in an international environment with colleagues from the Netherlands, Belgium, Germany, Spain, Turkey, Brazil, Mexico, and Italy, among others
- Room for new initiatives and ideas. We’re always open to those, whether you’ve been with us for a week, a month, or a year
- Hybrid working: a fine balance between working at the office and working from home. Of course, we’ll help you create the best home-office possible. Including desk chair, laptop, and blue garlands
Sorry, deze vacature is niet beschikbaar in jouw regio
3
Junior Customer Experience Specialist
Amsterdam, Noord Holland
PEARLCARD
2 dagen geleden geplaatst
Taak bekeken
Functieomschrijving
Vacature: Junior Customer Experience Specialist
(minimaal 4 dagen per week op kantoor werkzaam)
Voor de meest exclusieve belevingen binnen een high-end servicewereld!
Ben jij energiek, creatief en commercieel ingesteld? Heb je plezier in klantcontact en wil je bijdragen aan onvergetelijke ervaringen voor een exclusieve doelgroep? Dan is deze rol bij Pearlcard iets voor jou!
Over Pearlcard
Pearlcard is hét servicenetwerk van Nederland. Wij maken het leven van onze members nét wat leuker met toegang tot unieke reizen, exclusieve events en de mooiste belevenissen wereldwijd.
Jouw rol
Als Junior Customer Experience Specialist ben jij het eerste aanspreekpunt voor onze members en zorg je dat ieder contactmoment persoonlijk, professioneel en inspirerend voelt.
Je houdt je bezig met:
- Behandelen en opvolgen van klantaanvragen
- Uitwerken en coördineren van reizen en events (individueel én groepsgewijs)
- Creatief meedenken over nieuwe Pearlcard experiences
- Relaties opbouwen en versterken met members
- Proactief klanten (bestaand en nieuw) benaderen en adviseren
Wij zoeken iemand die:
- Flexibel is
- Enthousiast, klantgericht en commercieel vaardig is
- Creatief denkt, initiatief neemt en punctueel is
- Relatiegericht werkt en makkelijk schakelt met verschillende klanten
- Makkelijk de telefoon pakt om persoonlijk contact te maken en te verkopen
- De Nederlandse en Engelse taal vloeiend beheerst
- Pré: Ervaring heeft met Salesforce, Mailchimp en Canva
Wat wij bieden
- Een inspirerende werkplek in hartje Amsterdam in een hecht team
- Een zelfstandige rol met ruimte voor creativiteit en initiatief
- Toegang tot exclusieve events en een mooi netwerk
Klaar voor jouw volgende stap in jouw carrière?
Stuur dan jouw CV en motivatie per e-mail naar
Sorry, deze vacature is niet beschikbaar in jouw regio
4
Manager People Experience & Advisory
Amsterdam, Noord Holland
PVH Corp.
5 dagen geleden geplaatst
Taak bekeken
Functieomschrijving
**About Us:**
We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That's the Power of Us, that's the Power of PVH+.
One of PVH's greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH **here ( .
**The Team**
The People Experience and Services team is focused on delivering a seamless and standardized associate experience across EMEA. The goal is to consolidate and streamline HR processes and day-to-day operations, improving service quality and operational efficiency. By reducing inconsistencies and eliminating duplication, we aim to enhance the overall associate experience while ensuring high-quality service delivery. Key pillars of the team include Data, Processes and Solutions, Payroll, Talent Acquisition, Associate Lifecycle and People Experience & Advisory, all of which have an EMEA-wide remit. Additional pillars include Campus Experience, Labor Relations and Employee Relations, all of which have a more focused scope on EHQ, with regional coordination.
This team works closely with HR Business Partners, the Community of Experts, and the People Strategy team to ensure alignment and execution of key initiatives. Additionally, the team collaborates with global HR teams to standardize practices and touchpoints across regions. The People Experience and Services team also partners with other functions, including Finance and Communications, to support broader business goals and strategic priorities.
The team's efforts will focus on driving automation, simplifying workflows, and improving scalability across the region. This will create an agile, high-performing function that supports the company's overall business success and improves associate satisfaction across EMEA.
The Position As a Manager, People Experience & Advisory (EMEA), you will be pivotal to the People Experience and Services team's mission of delivering consistent, efficient, and high-quality HR support across the region. You will lead first-level advisory support services, driving self-service maturity and service scalability, ensuring that associates and managers receive best-in-class HR support through optimized service delivery. Your role is essential in supporting our goal of creating a seamless, service-driven, and standardized associate experience, delivering operational excellence while continuously improving the associate journey across EMEA.
**Key Responsibilities:**
+ Deliver first-level HR advisory support to associates and managers across EMEA with a high first-contact resolution rate, providing a best-in-class experience.
+ Drive maturity and adoption of self-service tools and knowledge base content to minimize escalations and enhance employee autonomy.
+ Analyze advisory trends and feedback to identify recurring issues and service gaps, ensuring continuous improvement of HR support processes.
+ Ensure scalability of first-level support and self-service advisory activities across EMEA, maintaining efficiency and aligning with business needs.
+ Provide mentorship and serve as a resource for junior advisors, sharing knowledge and guiding best practices.
+ Utilize strong judgement in case management, applying appropriate policies and selecting effective resolution methods in complex or precedent-setting situations.
+ Support efficient query hand-offs between service tiers and HR Business Partners by ensuring accurate documentation and timely escalation of cases.
+ Partner with internal and external stakeholders to define and improve service standards and advisory practices within your discipline, and ensure seamless associate lifecycle support.
+ Champion HR service delivery enhancements by introducing new processes and tools aligned with broader People Experience strategy.
+ Contribute to the knowledge base by developing, curating, and maintaining accurate, accessible content for Tier 0 and Tier 1 HR topics.
**Note** : Responsibilities include, but are not limited to, those listed above. The role may require additional tasks and duties as assigned to meet the needs of the department and organization.
**Measures of Success:**
+ _Service Excellence: Deliver high-quality first-level HR advisory support, ensuring high satisfaction from associates and managers, as measured by feedback and resolution time._
+ _Self-Service Maturity: Increase the use and effectiveness of self-service tools (knowledge base, PSP articles), improving query resolution and reducing Tier 2 escalations_
+ _Process Optimization: Continuously improve HR processes and integrate tools (PSP) to streamline service delivery and enhance the associate experience, as measured by % of processes automated_
+ _Employee Satisfaction: Maintain high service satisfaction scores through consistent, high-quality advisory delivery. Target: ≥90% positive feedback on support interactions_ .
**Requirements**
The ideal candidate is a service-oriented, operationally focused manager with proven experience leading People Advisory services. You bring a passion for delivering consistent, high-quality support, driving self-service maturity, and improving the associate experience. With a collaborative mindset and strong judgement, you effectively lead teams, manage complexity, and deliver solutions that scale across regions.
You will have demonstrable experience in the following:
+ 7-10 years of experience in People Advisory or HR operations, including 5 years in a people management or team lead role
+ Experience leading the delivery of first-level HR support and ensuring high-resolution rates across multiple geographies
+ Ability to lead and coach HR advisors in a fast-paced, service-focused environment
+ Strong analytical skills with the ability to identify trends in associate queries and translate them into process or service improvements
+ Experience implementing and optimizing self-service tools and knowledge bases
+ Ability to strategically prioritize and manage the delivery of HR support across varying Tiers
+ Demonstrates strong leadership skills with a focus on coaching, mentoring, and developing teams for high performance, whilst providing stewardship and guidance
+ Navigates across a highly matrixed global organization, managing relationships and organization dynamics with discretion, tact and political acumen
+ Utilizes an analytical, systems thinking and creative approach with stakeholders, peers and team to find or invent solutions and agreements
+ Fluent in English; additional languages are a plus. Strong verbal and written communication skills and the ability to communicate effectively, persuasively and credibly
_At PVH, how we act is as important as what we do. Here are some key behaviours we expect from our people:_
ENTERPRISE FIRST - we act in the best interests of PVH and its consumers beyond our own team, brand, region or market.
DRIVE CHANGE - we lead by example and are optimistic about change . We challenge the status quo but fully commit once a decision is made.
CREATE CLARITY - we are diligent in providing context and setting our priorities so we can be productive quickly.
INSPIRE TRUST - we create safe spaces for debate and deliver on what we promise so people can learn to depend on us.
TAKE ACCOUNTABILITY - we focus on work with the biggest business impact and give candid feedback to each other.
**Your Wellbeing is Our Priority**
In the heart of Amsterdam, PVH is home to the global headquarters of Tommy Hilfiger and the European offices of Calvin Klein.
+ **Wellbeing:** exclusive onsite gym and fitness classes, personal training, meditation studio, sports clubs, in-house physio, and receive access to our nutritional and wellbeing programs
+ **Campus:** extensive food and beverage offerings, top-notch restaurant, barista coffee bars, sky bar, monthly social events, weekly Thursday drinks, game nights, and campus-themed activities that will keep your social life busy
+ **Develop your career:** whether you lead a team or contribute your own expertise, everyone is a leader at PVH. PVH University curates and delivers training programs for you to continuously develop your professional and personal goals
+ **Be at the forefront:** stay closely connected to our brands, CALVIN KLEIN and TOMMY HILFIGER, and be a part of seasonal market launches, sample sales and receive employee discounts!
Check out our Amsterdam Campus here. ( Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential._
DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.
We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That's the Power of Us, that's the Power of PVH+.
One of PVH's greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH **here ( .
**The Team**
The People Experience and Services team is focused on delivering a seamless and standardized associate experience across EMEA. The goal is to consolidate and streamline HR processes and day-to-day operations, improving service quality and operational efficiency. By reducing inconsistencies and eliminating duplication, we aim to enhance the overall associate experience while ensuring high-quality service delivery. Key pillars of the team include Data, Processes and Solutions, Payroll, Talent Acquisition, Associate Lifecycle and People Experience & Advisory, all of which have an EMEA-wide remit. Additional pillars include Campus Experience, Labor Relations and Employee Relations, all of which have a more focused scope on EHQ, with regional coordination.
This team works closely with HR Business Partners, the Community of Experts, and the People Strategy team to ensure alignment and execution of key initiatives. Additionally, the team collaborates with global HR teams to standardize practices and touchpoints across regions. The People Experience and Services team also partners with other functions, including Finance and Communications, to support broader business goals and strategic priorities.
The team's efforts will focus on driving automation, simplifying workflows, and improving scalability across the region. This will create an agile, high-performing function that supports the company's overall business success and improves associate satisfaction across EMEA.
The Position As a Manager, People Experience & Advisory (EMEA), you will be pivotal to the People Experience and Services team's mission of delivering consistent, efficient, and high-quality HR support across the region. You will lead first-level advisory support services, driving self-service maturity and service scalability, ensuring that associates and managers receive best-in-class HR support through optimized service delivery. Your role is essential in supporting our goal of creating a seamless, service-driven, and standardized associate experience, delivering operational excellence while continuously improving the associate journey across EMEA.
**Key Responsibilities:**
+ Deliver first-level HR advisory support to associates and managers across EMEA with a high first-contact resolution rate, providing a best-in-class experience.
+ Drive maturity and adoption of self-service tools and knowledge base content to minimize escalations and enhance employee autonomy.
+ Analyze advisory trends and feedback to identify recurring issues and service gaps, ensuring continuous improvement of HR support processes.
+ Ensure scalability of first-level support and self-service advisory activities across EMEA, maintaining efficiency and aligning with business needs.
+ Provide mentorship and serve as a resource for junior advisors, sharing knowledge and guiding best practices.
+ Utilize strong judgement in case management, applying appropriate policies and selecting effective resolution methods in complex or precedent-setting situations.
+ Support efficient query hand-offs between service tiers and HR Business Partners by ensuring accurate documentation and timely escalation of cases.
+ Partner with internal and external stakeholders to define and improve service standards and advisory practices within your discipline, and ensure seamless associate lifecycle support.
+ Champion HR service delivery enhancements by introducing new processes and tools aligned with broader People Experience strategy.
+ Contribute to the knowledge base by developing, curating, and maintaining accurate, accessible content for Tier 0 and Tier 1 HR topics.
**Note** : Responsibilities include, but are not limited to, those listed above. The role may require additional tasks and duties as assigned to meet the needs of the department and organization.
**Measures of Success:**
+ _Service Excellence: Deliver high-quality first-level HR advisory support, ensuring high satisfaction from associates and managers, as measured by feedback and resolution time._
+ _Self-Service Maturity: Increase the use and effectiveness of self-service tools (knowledge base, PSP articles), improving query resolution and reducing Tier 2 escalations_
+ _Process Optimization: Continuously improve HR processes and integrate tools (PSP) to streamline service delivery and enhance the associate experience, as measured by % of processes automated_
+ _Employee Satisfaction: Maintain high service satisfaction scores through consistent, high-quality advisory delivery. Target: ≥90% positive feedback on support interactions_ .
**Requirements**
The ideal candidate is a service-oriented, operationally focused manager with proven experience leading People Advisory services. You bring a passion for delivering consistent, high-quality support, driving self-service maturity, and improving the associate experience. With a collaborative mindset and strong judgement, you effectively lead teams, manage complexity, and deliver solutions that scale across regions.
You will have demonstrable experience in the following:
+ 7-10 years of experience in People Advisory or HR operations, including 5 years in a people management or team lead role
+ Experience leading the delivery of first-level HR support and ensuring high-resolution rates across multiple geographies
+ Ability to lead and coach HR advisors in a fast-paced, service-focused environment
+ Strong analytical skills with the ability to identify trends in associate queries and translate them into process or service improvements
+ Experience implementing and optimizing self-service tools and knowledge bases
+ Ability to strategically prioritize and manage the delivery of HR support across varying Tiers
+ Demonstrates strong leadership skills with a focus on coaching, mentoring, and developing teams for high performance, whilst providing stewardship and guidance
+ Navigates across a highly matrixed global organization, managing relationships and organization dynamics with discretion, tact and political acumen
+ Utilizes an analytical, systems thinking and creative approach with stakeholders, peers and team to find or invent solutions and agreements
+ Fluent in English; additional languages are a plus. Strong verbal and written communication skills and the ability to communicate effectively, persuasively and credibly
_At PVH, how we act is as important as what we do. Here are some key behaviours we expect from our people:_
ENTERPRISE FIRST - we act in the best interests of PVH and its consumers beyond our own team, brand, region or market.
DRIVE CHANGE - we lead by example and are optimistic about change . We challenge the status quo but fully commit once a decision is made.
CREATE CLARITY - we are diligent in providing context and setting our priorities so we can be productive quickly.
INSPIRE TRUST - we create safe spaces for debate and deliver on what we promise so people can learn to depend on us.
TAKE ACCOUNTABILITY - we focus on work with the biggest business impact and give candid feedback to each other.
**Your Wellbeing is Our Priority**
In the heart of Amsterdam, PVH is home to the global headquarters of Tommy Hilfiger and the European offices of Calvin Klein.
+ **Wellbeing:** exclusive onsite gym and fitness classes, personal training, meditation studio, sports clubs, in-house physio, and receive access to our nutritional and wellbeing programs
+ **Campus:** extensive food and beverage offerings, top-notch restaurant, barista coffee bars, sky bar, monthly social events, weekly Thursday drinks, game nights, and campus-themed activities that will keep your social life busy
+ **Develop your career:** whether you lead a team or contribute your own expertise, everyone is a leader at PVH. PVH University curates and delivers training programs for you to continuously develop your professional and personal goals
+ **Be at the forefront:** stay closely connected to our brands, CALVIN KLEIN and TOMMY HILFIGER, and be a part of seasonal market launches, sample sales and receive employee discounts!
Check out our Amsterdam Campus here. ( Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential._
DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.
Sorry, deze vacature is niet beschikbaar in jouw regio
5
Customer Experience Specialist - Hybrid
1012 Amsterdam, Noord Holland
YER
Vandaag
Taak bekeken
Functieomschrijving
YER zoekt een enthousiaste en resultaatgerichte Campaign Specialist die zich volledig richt op het ontwikkelen, uitvoeren en optimaliseren van impactvolle campagnes en onze social media activiteiten. Wij zoeken naar een enthousiaste en resultaatgerichte Campaign Specialist die zich volledig richt op het ontwikkelen, uitvoeren en optimaliseren van impactvolle campagnes en onze social media activiteiten. Je stelt een campagnekalender op en creëert, in samenwerking met het team en externe partners, hoogwaardige content (tekst, video, visuals) die aansluit bij de doelgroep Social media & content distributie:
Je bouwt aan een sterk werkgeversmerk dat talent aantrekt, verbindt én behoudt, met campagnes en content voor zowel potentiële als huidige medewerkers Je werkt samen met interne teams (o.A. recruitment, sales, events) en externe bureaus om campagnes en content op elkaar af te stemmen Je analyseert resultaten en stuurt campagnes bij op basis van data, met oog voor ROI Over het bedrijf Sluit je aan bij een merk dat zichzelf voortdurend opnieuw uitvindt in de wereld van talent en organisatie. Na 10 jaren van exponentiële organische groei heeft YER onlangs enkele succesvolle M&A trajecten afgerond, met nog meer spannende acquisities in het vooruitzicht. Ondersteund door private equity zijn wij op koers 2025 af te sluiten met een omzet van meer dan 500 miljoen euro met ongeveer 5.Je kent je weg op platforms als LinkedIn, Instagram en TikTok, je hebt kennis van de nieuwste trends en je weet hoe je campagnes laat presteren Je bent een creatieve denker met een hands-on en can-do mentaliteit en uitstekende projectmanagementvaardigheden Je werkt zelfstandig, gestructureerd en bent een proactieve sparringpartner
Je bouwt aan een sterk werkgeversmerk dat talent aantrekt, verbindt én behoudt, met campagnes en content voor zowel potentiële als huidige medewerkers Je werkt samen met interne teams (o.A. recruitment, sales, events) en externe bureaus om campagnes en content op elkaar af te stemmen Je analyseert resultaten en stuurt campagnes bij op basis van data, met oog voor ROI Over het bedrijf Sluit je aan bij een merk dat zichzelf voortdurend opnieuw uitvindt in de wereld van talent en organisatie. Na 10 jaren van exponentiële organische groei heeft YER onlangs enkele succesvolle M&A trajecten afgerond, met nog meer spannende acquisities in het vooruitzicht. Ondersteund door private equity zijn wij op koers 2025 af te sluiten met een omzet van meer dan 500 miljoen euro met ongeveer 5.Je kent je weg op platforms als LinkedIn, Instagram en TikTok, je hebt kennis van de nieuwste trends en je weet hoe je campagnes laat presteren Je bent een creatieve denker met een hands-on en can-do mentaliteit en uitstekende projectmanagementvaardigheden Je werkt zelfstandig, gestructureerd en bent een proactieve sparringpartner
Sorry, deze vacature is niet beschikbaar in jouw regio
Wees de eerste die het weet
Over het nieuwste Expérience Banen in Nederland !
6
Junior Customer Experience Specialist
Amsterdam, Noord Holland
PEARLCARD
Vandaag
Taak bekeken
Functieomschrijving
Vacature: Junior Customer Experience Specialist
(minimaal 4 dagen per week op kantoor werkzaam)
Voor de meest exclusieve belevingen binnen een high-end servicewereld!
Ben jij energiek, creatief en commercieel ingesteld? Heb je plezier in klantcontact en wil je bijdragen aan onvergetelijke ervaringen voor een exclusieve doelgroep? Dan is deze rol bij Pearlcard iets voor jou!
Over Pearlcard
Pearlcard is hét servicenetwerk van Nederland. Wij maken het leven van onze members nét wat leuker met toegang tot unieke reizen, exclusieve events en de mooiste belevenissen wereldwijd.
Jouw rol
Als Junior Customer Experience Specialist ben jij het eerste aanspreekpunt voor onze members en zorg je dat ieder contactmoment persoonlijk, professioneel en inspirerend voelt.
Je houdt je bezig met:
- Behandelen en opvolgen van klantaanvragen
- Uitwerken en coördineren van reizen en events (individueel én groepsgewijs)
- Creatief meedenken over nieuwe Pearlcard experiences
- Relaties opbouwen en versterken met members
- Proactief klanten (bestaand en nieuw) benaderen en adviseren
Wij zoeken iemand die:
- Flexibel is
- Enthousiast, klantgericht en commercieel vaardig is
- Creatief denkt, initiatief neemt en punctueel is
- Relatiegericht werkt en makkelijk schakelt met verschillende klanten
- Makkelijk de telefoon pakt om persoonlijk contact te maken en te verkopen
- De Nederlandse en Engelse taal vloeiend beheerst
- Pré: Ervaring heeft met Salesforce, Mailchimp en Canva
Wat wij bieden
- Een inspirerende werkplek in hartje Amsterdam in een hecht team
- Een zelfstandige rol met ruimte voor creativiteit en initiatief
- Toegang tot exclusieve events en een mooi netwerk
Klaar voor jouw volgende stap in jouw carrière?
Stuur dan jouw CV en motivatie per e-mail naar
Sorry, deze vacature is niet beschikbaar in jouw regio
7
The Fitness Experience - Clubmanager
Naaldwijk, Zuid
Sterk in Matches B.V.
15 dagen geleden geplaatst
Taak bekeken
Functieomschrijving
Ben jij sales gedreven, weet jij hoe je klanten kunt overtuigen en heb je een passie voor het managen van een sportschool? Bij The Fitness Experience zijn we op zoek naar een clubmanager die niet alleen het dagelijkse reilen en zeilen van de sportschool op zich neemt, maar ook actief bedrijven en winkels benadert om lidmaatschappen en contracten te verkopen. Als jij het leuk vindt om in een dynamische omgeving te werken, een team te motiveren en commerciële doelen te behalen, dan is deze functie iets voor jou!
Wie is The Fitness Experience Naaldwijk?
The Fitness Experience biedt in Naaldwijk een uitgebreid aanbod aan diensten voor iedereen die zijn of haar fitnessdoelen wil bereiken. De sportschool is uitgerust met hoogwaardige cardio- en krachtapparatuur, een free weight zone en een ruime functionele ruimte voor diverse trainingsmogelijkheden. Daarnaast worden er groepslessen aangeboden die gericht zijn op kracht, conditie en calorieverbranding.
Om persoonlijke begeleiding te bieden, is er de optie voor personal training, waar individuen op maat gemaakte trainingen kunnen volgen. Naast de fysieke training kunnen leden na hun sessie ontspannen in de koffielounge met een kopje koffie of thee. Ook biedt The Fitness Experience eGym, een innovatief circuit van slimme krachttoestellen, evenals voedingsbegeleiding om gezondheidsdoelen te ondersteunen. The Fitness Experience richt zich op een allesomvattende fitnessbeleving die de gezondheid en het welzijn van haar leden bevordert.
Wat ga je doen?
Als clubmanager bij The Fitness Experience ben je verantwoordelijk voor het dagelijks beheer van de sportschool en het verder uitbouwen van ons ledenbestand. Je bent een ondernemende en commerciële kracht die naast de online marketing, ook actief bedrijven en winkels bezoekt om contracten en lidmaatschappen te verkopen.
Jouw taken omvatten:
Beheren van de dagelijkse operationele zaken binnen de sportschool;
Actief benaderen van bedrijven en winkels om contracten en lidmaatschappen te verkopen;
Actieve marketing en sales op internet d.m.v. Social Media reclame;
Actieve en adequate opvolging van leads en omzetten naar actieve leden;
Onderhouden van relaties met bestaande klanten en partners;
Aansteken van motivatie binnen het team en zorgen voor een positieve werksfeer;
Bewaken van de kwaliteit van de dienstverlening en ledenervaring;
Realiseren van commerciële doelstellingen en het vergroten van de naamsbekendheid;
Zorgen voor een optimale klanttevredenheid en het behalen van targets;
Ondersteunen, controleren en samen uitvoeren bij de sales voor de vestiging Zoetermeer.
Wat bieden wij?Bij The Fitness Experience bieden we jou de kans om jezelf verder te ontwikkelen in een dynamische en commerciële omgeving. We zorgen ervoor dat je de ruimte hebt om je werk op jouw manier te doen, binnen de gedachtegang van de club, en je doelen te bereiken.
Verder bieden wij:
Goed salaris;
Veel vrijheid in je werk;
Bonusregeling op basis van prestaties;
Mogelijkheid om een leaseauto te rijden.
Wie zoeken wij?
Wij zoeken een enthousiaste en sales gedreven clubmanager die de uitdaging aangaat om onze sportschool verder te laten groeien. Je hebt een commerciële instelling, bent proactief en hebt ervaring in het aansteken van motivatie binnen een team.
Je hebt minimaal een mbo-diploma;
Je hebt minimaal 2 jaar werkervaring als clubmanager;
Je hebt sterke communicatieve vaardigheden en een klantgerichte houding.
Sorry, deze vacature is niet beschikbaar in jouw regio
8
Senior Specialist People Experience & Advisory
Amsterdam, Noord Holland
PVH Corp.
5 dagen geleden geplaatst
Taak bekeken
Functieomschrijving
**About Us:**
We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That's the Power of Us, that's the Power of PVH+.
One of PVH's greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH **here ( .
**The Team**
The People Experience and Services team is focused on delivering a seamless and standardized associate experience across EMEA. The goal is to consolidate and streamline HR processes and day-to-day operations, improving service quality and operational efficiency. By reducing inconsistencies and eliminating duplication, we aim to enhance the overall associate experience while ensuring high-quality service delivery. Key pillars of the team include Data, Processes and Solutions, Payroll, Talent Acquisition, Associate Lifecycle and People Experience & Advisory, all of which have an EMEA-wide remit. Additional pillars include Campus Experience, Labor Relations and Employee Relations, all of which have a more focused scope on EHQ, with regional coordination.
This team works closely with HR Business Partners, the Community of Experts, and the People Strategy team to ensure alignment and execution of key initiatives. Additionally, the team collaborates with global HR teams to standardize practices and touchpoints across regions. The People Experience and Services team also partners with other functions, including Finance and Communications, to support broader business goals and strategic priorities.
The team's efforts will focus on driving automation, simplifying workflows, and improving scalability across the region. This will create an agile, high-performing function that supports the company's overall business success and improves associate satisfaction across EMEA.
The Position
As a Specialist - People Services, you will be responsible for delivering consistent and high-quality first-level HR advisory support across the full employee lifecycle. Acting as a trusted point of contact for associates and people leaders, you will provide policy interpretation, case handling, and guidance in accordance with HR frameworks, service levels, and compliance requirements. You will also support the maintenance and continuous improvement of HR knowledge content to drive self-service adoption and enhance the associate experience.
Key Responsibilities
- Deliver high-quality HR advisory services to associates and people managers, ensuring a smooth and consistent experience across the full employee lifecycle.
- Handle incoming cases with professionalism, empathy, and expertise-translating policy and frameworks into clear, actionable guidance within the SLAs agreed.
- Provide direction on process matters related to onboarding, offboarding, performance management, compensation, well-being, leave and re-integration, disciplinary issues, workforce management, and more.
- Minimize case complexity by resolving issues efficiently while maintaining quality, limiting touchpoints, and enhancing portal self-service capabilities.
- Escalate to People Advisory team when guidance falls outside defined frameworks.
- Support organizational initiatives such as restructures, change management, and new solution rollouts in partnership with HRBPs and CoEs.
- Stay continuously informed on evolving policies, HR frameworks, and regional employment regulations, embedding these into advisory interactions.
- Support the delivery of learning sessions to support associate and leader capability-e.g., compliance refreshers, performance coaching, "EMEA People Manager" events.
- Own the continuous improvement and accuracy of HR knowledge content by contributing to the creation, review, and maintenance of knowledge articles used in the People Services Portal, ensuring clarity, relevance, and alignment with policy updates.
- Serve as a Subject Matter Expert (SME) on designated HR policy, process or business areas, supporting upskilling across the People Services team and contributing to training, documentation, and knowledge sharing.
**Measures of Success**
**Service Quality & SLA Compliance**
≥90% of associate and manager queries resolved within defined SLA timelines
≥90% satisfaction score from post-case feedback surveys
**Knowledge Management Impact**
≥95% of owned knowledge articles reviewed and updated every 12 months
≥20% reduction in repeat queries linked to improved self-service content
**Subject Matter Expertise (SME)**
Recognized SME in at least one core HR topic/process; delivers a minimum of 2 knowledge-sharing sessions per quarter
≥90% peer and stakeholder satisfaction on SME guidance (via pulse or post-session feedback)
**The Ideal Candidate**
- 1-3 years' experience in an HR Generalist, HR Coordinator, or People Operations role
- Strong working knowledge of HR policies, employment law fundamentals, and best practices
- Excellent communication and interpersonal skills with a strong service mindset
- High attention to detail and ability to follow standardized processes accurately
- Comfortable working with HR systems such as Workday and ServiceNow (preferred)
- Fluent in English and ideally one other EMEA language
- Proactive, team-oriented, and eager to learn from peers and senior colleagues
- Able to manage confidential information with professionalism and discretion
**Your Wellbeing is Our Priority**
In the heart of Amsterdam, PVH is home to the global headquarters of Tommy Hilfiger and the European offices of Calvin Klein.
+ **Wellbeing:** exclusive onsite gym and fitness classes, personal training, meditation studio, sports clubs, in-house physio, and receive access to our nutritional and wellbeing programs
+ **Campus:** extensive food and beverage offerings, top-notch restaurant, barista coffee bars, sky bar, monthly social events, weekly Thursday drinks, game nights, and campus-themed activities that will keep your social life busy
+ **Develop your career:** whether you lead a team or contribute your own expertise, everyone is a leader at PVH. PVH University curates and delivers training programs for you to continuously develop your professional and personal goals
+ **Be at the forefront:** stay closely connected to our brands, CALVIN KLEIN and TOMMY HILFIGER, and be a part of seasonal market launches, sample sales and receive employee discounts!
Check out our Amsterdam Campus here. ( Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential._
DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.
We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That's the Power of Us, that's the Power of PVH+.
One of PVH's greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH **here ( .
**The Team**
The People Experience and Services team is focused on delivering a seamless and standardized associate experience across EMEA. The goal is to consolidate and streamline HR processes and day-to-day operations, improving service quality and operational efficiency. By reducing inconsistencies and eliminating duplication, we aim to enhance the overall associate experience while ensuring high-quality service delivery. Key pillars of the team include Data, Processes and Solutions, Payroll, Talent Acquisition, Associate Lifecycle and People Experience & Advisory, all of which have an EMEA-wide remit. Additional pillars include Campus Experience, Labor Relations and Employee Relations, all of which have a more focused scope on EHQ, with regional coordination.
This team works closely with HR Business Partners, the Community of Experts, and the People Strategy team to ensure alignment and execution of key initiatives. Additionally, the team collaborates with global HR teams to standardize practices and touchpoints across regions. The People Experience and Services team also partners with other functions, including Finance and Communications, to support broader business goals and strategic priorities.
The team's efforts will focus on driving automation, simplifying workflows, and improving scalability across the region. This will create an agile, high-performing function that supports the company's overall business success and improves associate satisfaction across EMEA.
The Position
As a Specialist - People Services, you will be responsible for delivering consistent and high-quality first-level HR advisory support across the full employee lifecycle. Acting as a trusted point of contact for associates and people leaders, you will provide policy interpretation, case handling, and guidance in accordance with HR frameworks, service levels, and compliance requirements. You will also support the maintenance and continuous improvement of HR knowledge content to drive self-service adoption and enhance the associate experience.
Key Responsibilities
- Deliver high-quality HR advisory services to associates and people managers, ensuring a smooth and consistent experience across the full employee lifecycle.
- Handle incoming cases with professionalism, empathy, and expertise-translating policy and frameworks into clear, actionable guidance within the SLAs agreed.
- Provide direction on process matters related to onboarding, offboarding, performance management, compensation, well-being, leave and re-integration, disciplinary issues, workforce management, and more.
- Minimize case complexity by resolving issues efficiently while maintaining quality, limiting touchpoints, and enhancing portal self-service capabilities.
- Escalate to People Advisory team when guidance falls outside defined frameworks.
- Support organizational initiatives such as restructures, change management, and new solution rollouts in partnership with HRBPs and CoEs.
- Stay continuously informed on evolving policies, HR frameworks, and regional employment regulations, embedding these into advisory interactions.
- Support the delivery of learning sessions to support associate and leader capability-e.g., compliance refreshers, performance coaching, "EMEA People Manager" events.
- Own the continuous improvement and accuracy of HR knowledge content by contributing to the creation, review, and maintenance of knowledge articles used in the People Services Portal, ensuring clarity, relevance, and alignment with policy updates.
- Serve as a Subject Matter Expert (SME) on designated HR policy, process or business areas, supporting upskilling across the People Services team and contributing to training, documentation, and knowledge sharing.
**Measures of Success**
**Service Quality & SLA Compliance**
≥90% of associate and manager queries resolved within defined SLA timelines
≥90% satisfaction score from post-case feedback surveys
**Knowledge Management Impact**
≥95% of owned knowledge articles reviewed and updated every 12 months
≥20% reduction in repeat queries linked to improved self-service content
**Subject Matter Expertise (SME)**
Recognized SME in at least one core HR topic/process; delivers a minimum of 2 knowledge-sharing sessions per quarter
≥90% peer and stakeholder satisfaction on SME guidance (via pulse or post-session feedback)
**The Ideal Candidate**
- 1-3 years' experience in an HR Generalist, HR Coordinator, or People Operations role
- Strong working knowledge of HR policies, employment law fundamentals, and best practices
- Excellent communication and interpersonal skills with a strong service mindset
- High attention to detail and ability to follow standardized processes accurately
- Comfortable working with HR systems such as Workday and ServiceNow (preferred)
- Fluent in English and ideally one other EMEA language
- Proactive, team-oriented, and eager to learn from peers and senior colleagues
- Able to manage confidential information with professionalism and discretion
**Your Wellbeing is Our Priority**
In the heart of Amsterdam, PVH is home to the global headquarters of Tommy Hilfiger and the European offices of Calvin Klein.
+ **Wellbeing:** exclusive onsite gym and fitness classes, personal training, meditation studio, sports clubs, in-house physio, and receive access to our nutritional and wellbeing programs
+ **Campus:** extensive food and beverage offerings, top-notch restaurant, barista coffee bars, sky bar, monthly social events, weekly Thursday drinks, game nights, and campus-themed activities that will keep your social life busy
+ **Develop your career:** whether you lead a team or contribute your own expertise, everyone is a leader at PVH. PVH University curates and delivers training programs for you to continuously develop your professional and personal goals
+ **Be at the forefront:** stay closely connected to our brands, CALVIN KLEIN and TOMMY HILFIGER, and be a part of seasonal market launches, sample sales and receive employee discounts!
Check out our Amsterdam Campus here. ( Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential._
DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.
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